Director Operations - Banking

Job Title:

Director Operations - Banking

Location:

City Scape

What you’ll do:

As a Director Sponsor Finance, you’ll play a critical role in building, stabilizing, and scaling a national sponsor finance business line. You will partner closely with executive management, sponsor vertical leadership, and franchise management to help develop the Multi‑Unit Business Plan, establish Credit Manual and standards, and actively manage and remediate complex sponsor relationships. This role combines strategic planning, problem‑loan leadership, underwriting, portfolio management, and relationship management.

CC will also serve as a key liaison between the Sponsor Finance group and the Arizona executive management team, ensuring alignment, transparency, and disciplined execution. You’ll also manage non‑client‑facing teams overseeing day‑to‑day processes which include but are not limited to customer service, payments, product management, tax, escheatment, invoicing, analytics, compliance, technology and claims.

• Support the development and execution of the national, multi‑unit sponsor finance business plan.
• Assist in the creation, refinement, and ongoing maintenance of the sponsor finance credit manual, policies, and underwriting standards.
• Partner with sponsor vertical heads to identify and develop new market and growth opportunities. Work with Credit on problem loan management.
• Collaborate with franchise management and sponsor coverage teams to stabilize, restructure, or exit challenged relationships as appropriate.
• Ensure disciplined remediation strategies that protect capital, preserve relationships where possible, and align with enterprise risk objectives.
• Serve as a key liaison between the Sponsor Finance group and the Arizona executive management team.
• Build strong working relationships with sponsor vertical leaders across the organization to drive coordination, consistency, and best practices.
• Provide clear communication on portfolio performance, emerging risks, and strategic initiatives.
• Perform and oversee basic underwriting, transaction structuring, and credit approval support.
• Actively manage the sponsor finance portfolio, monitoring credit quality, covenant performance, and overall health of the book.
• Partner with coverage officers on select sales and marketing efforts to support responsible growth and deepen sponsor relationships.
• Contribute to people development through mentorship, coaching, and knowledge sharing within the sponsor finance team.
• Identify opportunities to improve margin, pricing discipline, operating efficiency, and capital utilization across the portfolio.
• Support continuous improvement in processes, reporting, and execution standards.
• Lead and develop a team; responsible for hiring, coaching, performance management, training and development.

• 10+ years of related experience or similar field.
• Bachelor’s degree in related field required;
  Masters or MBA in related field preferred.
• Previous leadership experience required.
• Advanced to expert knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
• Advanced to expert knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Advanced to expert experience in sponsor finance, leveraged lending, or middle‑market credit.
• Demonstrated ability to manage complex or stressed sponsor relationships and problem loans.
• Strong underwriting, credit judgment, and portfolio management skills.
• Advanced to expert experience working across multiple stakeholders, including senior executives, credit, and relationship teams.
• Proven ability to operate in both strategic and hands‑on execution roles.
• Ability to balance growth, risk management, and relationship stewardship.
• Strong judgment in stabilizing or exiting challenged credits.
• Trusted partner to executive management and sponsor leadership.
• Disciplined, pragmatic approach to building a scalable national platform.
• Expert speaking and writing communication skills.

We offer all the important things you’d want – competitive…