Surety Underwriting Associate

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

Our Surety team is seeking an Underwriting Associate to join their growing team within the Central/West time zones. This is a full time, non-exempt role. This is a hybrid opportunity to a Hanover office. This position is open to candidates in the central or west time zones but must be able to work a schedule of 9-6:30pm CST or 8:30-5:00pm PST.

• Support the underwriter in new business and renewal activities
• Account preparation: collection/analysis of data, ensuring complete file documentation, instruction, solicitation, etc.
• Help to support the quoting and issuance cycle
• Update work management system statuses throughout the cycle of the policy and monitor work in queue
• Document all new and renewal accounts including the completion of underwriting tools and information from outside resources in accordance to Best Practice guidelines
• Complete loss control ordering form at issuance and monthly report to advise underwriter of report availability
• Handle legal notice requests that must be sent at the direction of the Underwriter
• Partner with Premium Audit and agency accounting as needed for audit transactions and overdue premium reconciliation
• Consistently execute all UA steps during new business and renewal issuance and subsequent transaction to achieve quality and service standards
• Facilitate transfer of accounts to Process Support for issuance, provide detailed processing instructions and updates appropriate statuses
• Use appropriate communication channels to refer or follow-up with the underwriter to ensure outstanding items are handled timely
• Serve as primary service contact to ensure superior customer experience; presents solutions for rush new business, renewal and endorsement requests
• Respond to account inquiries such as accounting status and billing issues
• Manage account information ensures accuracy of input into all appropriate systems
• Demonstrate working knowledge of underwriting systems, workflows, procedures and compliance rules
• Assist with cross-training support of UA teammates
• Understand strategy, territory appetite and key agent partners in order to achieve growth and profitability goals
• Cultivate strong business relationships (internal and external) by proactively communicating and conveying ownership and commitment

• Associate’s Degree or equivalent
• 1-2+ years of Commercial Lines, Specialty, or Surety experience
• Strong foundation is financial statements preferred
• Fundamental underwriting, practices, procedures, workflows, systems & tools knowledge
• Robust functional knowledge of product offerings and solid business acumen
• Strong analytical skills, organizational and time management skills
• Strong attention to detail, prioritization, multitasking, and deadlines
• Ability to work cross-functionally

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender…