Credit Bureau Reporting Specialist eOscar

$23.00 - $27.00 per hour | Full-Time | Phoenix, AZ

Become a Credit Reporting Expert at Yrefy

Yrefy is a fast‑growing private fintech company helping borrowers and co‑borrowers find relief from the burden of student loan debt through innovative refinancing solutions.

We're looking for a detail‑oriented Credit Reporting & Loan Servicing Specialist who has experience with consumer lending, loan servicing, credit reporting, Metro 2 reporting, or dispute investigations. This is a unique opportunity to build expertise in a highly specialized area of financial services while making a meaningful impact on borrowers' financial futures.

If you enjoy solving complex account issues, researching discrepancies, ensuring data accuracy, and working in a collaborative environment, we'd love to meet you.

• Review and validate account data for monthly credit bureau reporting
• Research and investigate consumer credit disputes
• Process and document ACDV and eOscar dispute responses
• Monitor reporting exceptions and coordinate corrections
• Partner with Compliance and Operations teams to maintain reporting accuracy

• Research borrower accounts and payment history
• Reconcile payments and account transactions
• Process account updates and maintenance requests
• Support loan modifications, settlements, and account adjustments Customer Support
  • Respond to borrower inquiries via phone and email
  • Research and resolve account‑related questions
  • Provide professional, timely customer service
  • Support servicing and collections teams as needed
  Required Qualifications
  • High school diploma or equivalent
  • 1-3 years of experience in loan servicing, consumer lending, financial services, collections, or credit reporting
  • Strong attention to detail and organizational skills
  • Excellent written and verbal communication skills
  • Proficiency with Microsoft Office, including Excel and Outlook
  • Ability to manage multiple priorities in a fast‑paced environment
  Preferred Qualifications
  • Experience with Metro 2 reporting
  • Experience with eOscar dispute processing and ACDV investigations
  • Consumer credit reporting experience
  • Experience using loan servicing platforms or CRM systems
  • Associate's or Bachelor's degree
  Benefits Include
  • 100% Employer‑Paid Medical Insurance for Employees and Their Entire Family (including Mayo Clinic access)
  • 401(k) and Roth Plan with 4% Company Match and Immediate Vesting
  • Dental Insurance
  • Vision Insurance
  • Company‑Paid Life Insurance
  • Company‑Paid Short‑Term and Long‑Term Disability Insurance
  • Fully Paid Lifetime Fitness Membership (with qualifying attendance)
  • Student Loan Repayment Assistance
  • Education Assistance Programs
  • Catered Friday Lunches
  • Fully Stocked Snack Kitchens
  • Fun, Team‑Oriented Office Environment
  • Career Growth Opportunities with a fast‑growing fintech company