Supervisor, Credit and Collections

WM, a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

Supervises day to day activities of the credit and collections area including credit, billing, and collection efforts.

• Maintain responsibility for the daily accounts receivable credit, billing, and collection process in accordance with Waste Management policies and procedures.
• Monitor payment requirements on high dollar accounts.
• Review credit requests and pull credit reports for high dollar customers.
• Approve or decline credit requests in accordance with Waste Management policies and procedures.
• Oversee collections staff to ensure outstanding accounts are called and collection files maintained.
• Maintain basic understanding of applicable federal, state and local credit regulations affecting credit and collection procedures.
• Handle escalated customer complaints that are credit related.
• Complete month-end credit reports in accordance with accounting policies and procedures.
• Hire, train, supervise and develop staff, including coaching, counseling and discipline.
• Review, rate and evaluate credit/collections staff's performance on an annual basis in accordance with PDS guidelines as provided by the people department.
• Direct or prepare financial reports in accordance with WM requirements to ensure meeting various deadlines and due dates.

This job has no supervisory duties.

• Education:
  
  High School Diploma or GED (accredited).
• Experience:
  
  4 years of relevant work experience (in addition to education requirement).
• Certificates, Licenses, Registrations or Other Requirements:
  None required.
• Other Knowledge, Skills or Abilities
  
  Required:
  
  Accounting/bookkeeping, credit and collections, customer service and supervisory skills may be required.

Normal setting for this job is: office setting. Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.