Sales Assistant

Cross Country Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C., and Puerto Rico.

The Sales Assistant provides support to mortgage loan officers in their daily duties, working directly with customers, loan officers, and processors to ensure a positive customer experience and facilitate timely loan closings.

• Review mortgage loan applications and documentation, including phone and computer work, printing, copying, scanning, emailing, and overnighting documents.
• Review and deliver mortgage loan disclosure packages and re‑disclosure documents to borrowers.
• Track loan files, highlight deficiencies, and notify the relevant officer or processor.
• Clarify and correct information and obtain additional details via phone or email as needed.
• Provide general clerical and phone support to loan officers and processors.
• Assist in managing a pipeline of conventional, FHA, VA, USDA, 203K, and reverse mortgage products.
• Deliver appraisal or property valuations to borrowers and retrieve proof of receipt.
• Track outstanding items on all loan files and follow up with customers for timely documentation.
• Facilitate loan closings by coordinating with the title company and customers to schedule closings.

• High School Diploma, General Equivalency Diploma (GED), or equivalent.
• Minimum 1 year of mortgage‑related experience with customer contact.
• Previous sales support experience preferred.
• Salesforce experience preferred.
• Excellent communication, customer service, prioritization, and time‑management skills.
• Proficiency in Microsoft Office applications.

• Medical, dental, and vision coverage.
• 401(k) retirement plan.
• Company‑provided short‑term disability.
• Employee assistance program.
• Wellness program.

Cross Country Mortgage, LLC offers equal employment opportunities and is committed to fostering a culture welcoming diversity and inclusion, complying with all applicable federal, state, and local laws regarding protected characteristics.