Collections Supervisor

Setting:

Hybrid (3 days onsite/2 days remote)

$90k - $100k + 20 days PTO/sick time + 401k matching (3% matching) + Profit Sharing (3%) + cash balance retirement plan (equal to 5% of earnings)

• Drive reduction of bad debt by actively managing receivables over 30 days, payment plans, adjustments, and disputed balances.
• Lead and develop the collections team, including performance management, compliance with internal controls, and adherence to company standards.
• Oversee the credit function, including evaluating credit requests, setting or revoking terms, and communicating decisions internally and externally.
• Prepare and deliver weekly and monthly receivables, aging, DSO, and portfolio‑level reporting for leadership and executive review.
• Monitor high‑risk and escalated accounts and partner with Sales, Customer Service, Operations, and external parties to resolve issues.
• Review and approve billing transactions and ensure accuracy across designated operational segments.
• Serve as primary point of contact for receivables‑related audits, ensuring SOX compliance and documentation integrity.
• Maintain and enhance SOPs, business continuity documentation, and internal processes.
• Partner with IT/ERP teams on issue resolution, system enhancements, testing, and process improvements.
• Support Finance leadership with analysis and initiatives aligned with departmental objectives.

• Customer Service - manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Interpersonal Skills - focuses on solving conflict; maintains confidentiality; listens to others without interrupting; keeps emotions under control.
• Planning/Organizing - prioritizes and plans work activities; uses time efficiently; sets goals and objectives; organizes or schedules other people and their tasks.
• Ability to motivate staff, including developing measurable standards for each direct support.

• Bachelor's degree (B.
  
  A.) from four-year college or university and three years related experience is required.