Senior Manager, Client Risk Prevention — Fraud & Protection Lead

Job Description

What is the opportunity?As Client Risk Prevention Senior Manager in the Business Risk Oversight team, you will manage the team responsible for the intake and case management of incidents of fraud, financial exploitation and senior/vulnerable client concerns, providing proactive and responsive advice to business partners. This is an ideal role for someone with a passion for helping others and the ability to demonstrate professionalism and empathy with a calm demeanor while addressing potentially stressful, time-sensitive situations.

While Minneapolis is our preferred location for this role, we are open to candidates working from any of our RBC Wealth Management branch locations with available space.
What will you do?

• Manage performance and development of direct reports, including conducting performance reviews and creating individual development plans
• Apply knowledge of regulations and best practices to provide a high level of service and guidance to employees when faced with scenarios involving fraud, financial exploitation, diminished capacity and vulnerability while soliciting advice from colleagues in Law Group and Compliance
• Manage holds on client disbursements in accordance with FINRA Rule 2165 and conduct supporting investigations and facilitate reporting to state agencies
• In partnership with other stakeholders, develop and maintain policies, procedures and written supervisory procedures to protect against all types of fraud, including cyber fraud, and financial exploitation and comply with applicable laws and regulations
• Develop and maintain internal red flags training and resource materials to promote identification and escalation of fraud, exploitation and diminished capacity concerns. Travel periodically to conduct onsite training and participate in training calls on timely topics related to senior clients and fraud. Contribute to the development of external client educational materials on fraud, scams, and financial exploitation
• Maintain management reporting related to fraud and exploitation and analyze case trends to identify potential fraud control enhancements.
• Participate in industry groups/round tables to engage in best practices and to stay abreast of current industry priorities
• Maintain awareness of federal and state regulatory and reporting requirements

What do you need to succeed?
Must-have

• College degree or comparable securities industry work experience
• Strong understanding of financial industry regulations related to fraud, cyber fraud/scams and senior/vulnerable client concerns with the ability to identify and mitigate risks within the organization
• Outstanding verbal and written communication skills with confidence to conduct training and lead group discussions
• Advanced organizational skills, including the ability to multi-task and prioritize with high attention to detail
• 7+ years of securities/financial markets experience
• 1-3+ years of people management experience

Nice-to-have

• JD, MBA or another advanced degree
• FINRA Series 7, 63 and 24 licenses
• Certified Fraud Examiner (CFE) designation

What’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program include competitive compensation and flexible benefits, such as 401(k) program with company-matching contributions, health, dental, vision, life, disability insurance, and paid-time off.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Opportunities to do challenging work.
• Opportunities to build close relationships with clients.

The expected salary range for this particular position is $90,000-$160,000 (Minneapolis), $99,000-$176,000 (Chicago), depending on your experience, skills, and registration status, market conditions and business needs.

You have the potential to earn more through…