Loan Officer Assistant

Cross Country Mortgage (CCM) is a leading distributed retail mortgage lender with over 9,000 employees and more than 700 branches across all 50 states, D.C., and Puerto Rico.

The Loan Officer Assistant supports CCM’s mortgage loan officers in daily duties to increase loan production levels. The role works directly with customers, loan officers, and processors to ensure a positive customer experience and facilitate timely loan closings.

• Review mortgage loan applications and documentation, including printing, copying, scanning, emailing, and overnighting documents.
• Review mortgage loan disclosure packages and deliver them to the borrower.
• Create rate disclosure and re‑disclosure packages and deliver them to the borrower.
• Examine documents and entire loan files to prevent problems by highlighting deficiencies and notifying the mortgage loan officer and/or loan processor.
• Clarify or correct information and obtain additional information via phone, email, etc., as necessary.
• Provide general clerical and phone support to loan officers and/or loan processors as needed.
• Assist in managing a pipeline consisting of conventional, FHA, VA, USDA, 203K, and reverse mortgage products.
• Deliver appraisals and/or property valuations to the borrower and retrieve proof of receipt.
• Track outstanding items on all loan files and follow up with customers to ensure timely receipt of necessary documentation.
• Facilitate timely loan closings by working directly with the Title Company and customer to schedule.

• High School Diploma, General Equivalency Diploma (GED), or equivalent.
• A minimum of 1 year of mortgage‑related experience, including customer contact.
• Previous sales support experience is preferred.
• Salesforce experience is preferred.
• Excellent communication and customer service skills.
• Excellent prioritization and time‑management skills.
• Proficiency with Microsoft Office applications.

Eligible employees receive a competitive compensation plan and a robust benefits package, including medical, dental, vision, a 401(k) plan, company‑provided short‑term disability, an employee assistance program, and a wellness program.

Cross Country Mortgage, LLC offers equal employment opportunities in hiring, development, and advancement for all qualified individuals, irrespective of race, color, religion, sexual orientation, gender identity, age, disability, or any other protected status. The Company is committed to fostering a diverse and inclusive culture.