Loan Servicing Support Specialist

About the Role

Ready to launch your career in banking and learn the ins and outs of loan servicing? We’re looking for a detail-oriented and motivated Loan Support Specialist I to join our team! This is an excellent entry-level opportunity where you’ll receive hands‑on training, build foundational knowledge, and grow your skills in a fast‑paced, collaborative environment. If you enjoy problem‑solving, working with a variety of teams, and developing new skills, this role is a great place to start.

The Loan Support Specialist I supports the servicing of consumer, small business, SBA, and commercial loans in a high-volume environment with established deadlines. This role focuses on learning and performing core loan servicing tasks, following established procedures, and building knowledge of loan products, documentation, and regulations. You’ll work closely with internal teams and external partners while developing the skills needed to grow within Loan Operations.

• Perform key loan servicing tasks such as loan maintenance and updates, payment processing, data entry, loan document preparation, escrow and tax support, and basic reconciliations and support tasks.
• Process loan‑related transactions following established workflows, policies, and procedures.
• Provide timely, professional support to internal partners and external customers.
• Accurately complete work within assigned deadlines and communicate status updates as needed.
• Track and support basic reporting metrics to help monitor team workflow.
• Collaborate with team members and assist where needed in a high‑volume environment.
• Participate in training and cross‑training opportunities to expand knowledge across Loan Support functions.
• Actively learn and apply loan servicing concepts, systems, and compliance requirements.
• Follow all Bank policies, procedures, and regulatory requirements, including the Bank Secrecy Act and other applicable regulations.
• Contribute to a positive team culture by demonstrating professionalism, accountability, and a willingness to learn.
• Support continuous improvement efforts and share ideas to enhance processes.
• Demonstrate compliance with all bank regulations for the assigned job function and apply ongoing training.
• Keep up to date on regulation changes and complete required annual or job‑specific training.
• Maintain a working knowledge of Bank’s written policies and procedures regarding key regulations such as the Bank Secrecy Act, Regulation CC, Regulation E, and Bank Security.
• May be asked to coach, mentor, or train others and teach coursework as a subject matter expert.
• Actively learn, demonstrate, and foster the Columbia corporate culture in all actions and words.
• Take personal initiative and be a positive example for others to emulate.
• Embrace the company vision to become the "Business Bank of Choice".
• May perform other duties as assigned.

• High School Diploma or GED required.
• Associate’s degree in Business, Finance, Accounting, or a related field preferred.
• 0-1 year of relevant experience in banking, finance, customer service, or administrative support preferred (training available).
• Strong attention to detail and accuracy.
• Ability to learn quickly and adapt to new systems and processes.
• Comfortable working in a fast‑paced, deadline‑driven environment.
• Basic math and problem‑solving skills.
• Strong communication skills and the ability to work effectively with team members and partners.
• Ability to stay organized and manage multiple tasks.
• Basic computer skills, including Microsoft Word and Excel.
• Positive attitude and willingness to grow professionally.

The pay range for this role is $18.00-$30.00 an hour. The pay rate for the selected candidate is determined by various non‑discriminatory factors, including job‑related knowledge, skills, experience, education, and geographic location. The role may be eligible for performance‑based incentive compensation, details of which will be provided during the recruitment process.

Benefits include comprehensive coverage such as medical, dental, and vision plans, a 401(k) retirement savings plan with employer match for qualifying contributions, an employee assistance…