Loan Support Specialist II

About the Role

The Loan Support Specialist II is responsible for servicing consumer, small business, SBA, and commercial loan products in a high‑volume, deadline‑oriented environment. The position requires independent action, initiative, and the ability to resolve problems and develop recommendations for new assignments.

• Perform general loan maintenance, process loan payments, enter data, and create loan documents.
• Execute lien perfection, escrow/tax support, flood review, and general ledger reconciliation.
• Process moderately complex loan transactions in accordance with workflow, regulations, and policy requirements.
• Capture and report metrics to assist leadership in coordinating and adjusting daily workflow.
• Participate in continuous‑improvement efforts and collaborate on project teams across departments.
• Provide timely communication of work status and redistribute incomplete work when necessary.
• Serve as a Loan Servicing subject‑matter expert, mentor or train others, and maintain up‑to‑date knowledge of regulations.

• High School diploma or GED required; associate’s degree in business, accounting, finance, or related field required.
• Preferred: 2–3 years of advanced consumer, SBA, or commercial/business loan servicing experience.
• Working knowledge of consumer, SBA, and commercial/business loan products, banking, lending procedures, and related regulations.
• Strong mathematical, analytical, multi‑tasking, and problem‑solving skills.
• Excellent interpersonal, verbal, and written communication skills; ability to communicate across all organizational levels.
• Proficiency in computer software including Word, Excel, and loan servicing systems.
• Ability to work efficiently in a fast‑paced, high‑volume service‑oriented environment with strong attention to detail.

$18.00 – $30.00 per hour, dependent on job‑related knowledge, skills, experience, education, and geographic location. Performance‑based incentive compensation may be offered.

Columbia Bank is an equal‑opportunity and affirmative‑action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, protected veteran status, disability, or any other applicable protected status or characteristic.