RVP, Regional Client Relations

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Together we fight for everyone's opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against:
We will stand up for and champion everyone's access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work.

Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

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Summary:

RVP, Client Relationship Manager is a player/coach role responsible for coaching, mentoring, and training Client Relationship Managers (CRMs) while also managing a book of business comprised of small and mid-sized companies.

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Description:

• Partner with Client Relationship Managers to act as a leader for CRMs helping to drive strategic growth and plan retention while improving the client experience.
• Leverage coaching/mentorship, relationship management, and training to drive improvement/maximize professional growth for CRMs on the team.
• Develop and execute a client strategy for your assigned book of business.
• Mentor individual service team members to guide performance improvement as measured by quality and service level metrics as well as field feedback and advisor satisfaction.
• Focus on process/procedural improvement to ensure effectiveness and efficiency in driving results and improving client satisfaction.
• Develop, enhance, and identify improvements to standard work.
• Assist in problem resolution/escalation management for CRM team by collaboratively working with the appropriate business areas.
• Support Continuous Improvement (CI) initiatives by leading huddles and sharing best practices.
• Develop and execute a strategic client strategy for your assigned book of business.
• Retain and grow assigned book of business.
• Develop and Strengthen Relationships with Advisors (Intermediaries), TPAs and Clients
• Introduce and Support New Product and Service Initiatives including identifying Cross Serve opportunities
• Consistent use of standard work for all job functions and required timely documentation in Salesforce.

Knowledge &

Experience:

• Bachelor's degree preferred or equivalent work experience.
• Minimum of 6 years of experience in the financial services industry or 3 years within the defined contribution marketplace
• FINRA series 6 or 7 and 63
• State insurance license
• Strong analytical, organizational and time management skills
• Prior leadership/management/mentorship experience a plus

Compensation Pay Disclosure:

Voya is committed to pay that's fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate's geographic location, work experience, education, licensure requirements and/or skill level and will be…