Fund Custody Account Manager

Responsibilities

• Serve as one of the client's primary contacts, delivering a high level of customer service.
• Manage daily account administration with focus on daily and future cash positions.
• Create and deliver reporting documents to external customers within established time frames.
• Prepare and develop reports for management.
• Respond to inquiries and coordinate resolution regarding securities issues from internal and external customers, management, internal and external auditors, and regulatory authorities.
• Adhere to strict business line Service Level Agreements.

• Bachelor’s degree, or equivalent work experience
• Three to five years of experience in securities operations, accounting, trade processing and customer service activities
• Some knowledge of trust and securities operational functions, systems, procedures, various products and/or services supported by the assigned area(s)
• Basic knowledge of regulatory and accounting principles
• Strong analytical, problem‑solving, decision‑making, and organizational skills
• Ability to perform multiple tasks concurrently and meet established deadlines in a dynamic team work environment
• Strong customer relations, interpersonal, and verbal and written communication skills
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications