Wealth Operations Associate II

Overview

WHO are we looking for?

CAPTRUST is seeking a Wealth Operations Associate II who will provide support for the onboarding of new CAPTRUST client accounts. This position acts as a liaison between internal CAPTRUST departments and our custodians (Charles Schwab, Fidelity, and Pershing Advisor Solutions). The candidate must maintain the highest professional and ethical standards, be well-organized, service-oriented, and capable of performing under tight deadlines. Must be adaptable, show ability to retain information and possess a strong attention to detail and interpersonal skills.

This is a full-time position working Monday through Friday from 8:30 a.m. to 5:30 p.m.

• Deliver exceptional, proactive service and become a trusted partner to internal teams and custodians primarily in onboarding client investment accounts
• Review and process both internal and custodian documentation related to new account setup for accuracy, completeness, and alignment with custodial requirements and contractual agreements
• Identify and resolve common NIGO (Not In Good Order) issues to prevent processing delays
• Complete all duties within required time frames with the highest attention to detail and accuracy
• Escalate issues or challenges prior to a missed deadline
• Take full ownership of all tasks/assignments until completion, including resolution of any issues that may arise
• Build strong relationships with internal colleagues from various offices and our custodian partners
• Seek and apply coaching and feedback
• Perform other duties and special projects independently or with a team as required by the Wealth Operations or Wealth Client Service departments, including firm-wide initiatives

Minimum Qualifications:

• Completion of a four-year college degree or equivalent experience in the following areas (but not limited to):
  Accounting, Business Administration, Operations, Statistics, Finance, Financial Planning or Economics, or equivalent years of experience
• 2-3 years’ experience working in operations, back office, or client service within the financial services industry
• Understanding the general purpose and types of common investment accounts
• Working knowledge of custodian paperwork and investment advisory contracts
• Technical proficiency in navigating CRM system and Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

Desired Qualifications/

Skills:

• Demonstrates understanding of operational workflows and the downstream impacts of actions on account processing, client experience, and internal teams
• Organizational and prioritization skills; ability to manage time-sensitive tasks simultaneously
• Flexibility to handle changing priorities, pressure, and short deadlines
• Proactive in task follow-up, stays ahead of deadlines, excellent time-management skills
• Demonstrates ability to efficiently manage assigned work using task and case queues in CRM system
• Positive attitude and a team player
• Ability to quickly learn new technology, systems, and processes
• Self-motivated; ability to work well independently and with others
• Analytical thinker and problem solver
• Experience inputting or processing data in various systems with the ability to quickly grasp financial and investment concepts
• Energized by change and ability to think outside the box regarding process improvement
• A high standard of professionalism
• Exceptional written and verbal communication skills
• Notable attention to detail
• Ability to navigate spreadsheets using formulas

WHAT can you expect from your career at CAPTRUST?

Our colleagues, like our clients, tend to stay with CAPTRUST for years. There's a reason for it; it's a great culture in which to work and grow. We all work together, each of us motivating those around us with our commitment to high standards. At CAPTRUST, expect a fully stocked break room, fun employee events, and a quality team surrounding you with opportunities for personal growth.

Our Employee Benefits Package shows how much we value our team. Some benefits include:

• Company discretionary bonus
• Health, dental, and vision coverage, employer 401(k) plan and company match, health savings accounts, flexible spending accounts, and voluntary supplemental plans…