Bilingual Spanish Personal Banker

Position Overview

As a full‑time Bilingual Spanish Personal Banker within PNC's Retail Branch organization, you will be based in Phoenix, AZ at the Central Southern Branch (6002 S Central Ave., Phoenix, AZ 85042). Bilingual fluency in both English & Spanish is required. PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive.

• Acquire and deepen the branch customer base through proactive sales and service activities.
• Manage the customer experience by identifying opportunities to improve the customer's financial wellbeing.
• Collaborate with ecosystem partners to grow customer’s share of wallet.
• Position PNC solutions to drive new revenue and customer loyalty.
• Drive proactive sales conversations through outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, elevating client loyalty.
• Deliver a full PNC conversation with every client interaction to identify appropriate PNC solutions.
• Leverage ecosystem partnerships and community Centers of Influence to acquire, expand and retain relationships.
• Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educate customers on options for managing financial transactions by leveraging technology, tools and resources.
• Apply product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
• Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
• Participate in branch daily operations, ensuring they are completed efficiently and accurately.

• Customer focused – knowledgeable of values and practices that align customer needs and satisfaction as primary considerations.
• Managing risk – assess and effectively manage risks associated with business objectives and activities to support PNC’s Enterprise Risk Management Framework.

• Preferred
  
  Skills:
  
  Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales, Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs.
• Work Experience: Roles at this level typically require an Associate’s or equivalent degree and related experience or product knowledge to accomplish primary duties. Typically requires 3+ years of experience. A comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered in lieu of a degree.
• Education: No degree required.
• Certifications: No required certifications.

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Benefits include medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long‑term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; backup child/elder care; adoption, surrogacy, and doula reimbursement;

educational assistance, including select programs fully paid; a robust wellness program with financial incentives. Paid time off includes maternity and/or parental leave; up to 11 paid holidays; 9 occasional absence days (unless otherwise required by law); and 15-25 vacation days each year, depending on career level and years of service.

Applicants may request accommodations for the application process via email at , or by calling  and saying “Workday”. All information provided will be kept confidential and used only to the extent required to provide needed reasonable accommodations.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA).

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.