Bilingual Spanish - Personal Banker - Universal

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a full‑time Bilingual Spanish Universal Personal Banker within PNC's Branch Banking organization, you will be based in Phoenix, AZ at the Alhambra Branch (1849 W Glendale Ave. Phoenix, AZ 85021). Bilingual fluency in both English and Spanish is required.

PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive.

• Acquire and deepen the branch customer base through proactive sales and service activities.
• Manage the customer experience by identifying opportunities to improve customers' financial wellbeing.
• Collaborate with ecosystem partners to grow customers' share of wallet.
• Position PNC solutions to drive new revenue and customer loyalty.
• Drive proactive sales conversations through outbound calling, service to sales, teller interactions, appointment setting, and effective lobby engagement.
• Deliver a full PNC conversation with every client interaction to identify appropriate PNC solutions.
• Leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships.
• Create customer loyalty and grow customer share of wallet through a differentiated experience.
• Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educate customers on options for managing financial transactions by leveraging technology, tools, and resources.
• Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively to drive loyalty.
• Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
• Participate in branch daily operations, ensuring they are completed efficiently and accurately.

• Preferred
  
  Skills:
  
  Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales, Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs.
• Education:
  
  Associate’s degree or equivalent; or a comparable combination of education, job‑specific certifications, and experience (including military service). Preferably 3+ years of related experience.
• Licenses/Certifications:
  
  No required certifications.
• Other:
  Candidates will be subject to additional background checks required by Consumer Financial Protection Bureau regulations.

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full‑time employees include medical and prescription drug coverage (with a Health Savings Account feature), dental and vision options, life insurance, short‑ and long‑term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement account, backup child/elder care, adoption and doula reimbursement, educational assistance, and a robust wellness program with financial incentives.

Paid time off may include maternity or parental leave, holidays, occasional absence days, and vacation days based on career level and service. For more details, visit

If an accommodation is required to participate in the application process, please email  with the subject “Accommodation request” and include your name, the job , and preferred contact method. All information provided will be kept confidential and used only as required to provide reasonable accommodations.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other protected category. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit hiring individuals with certain criminal histories.