Bilingual Spanish - Personal Banker - Universal

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and fostering an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success.

As a full‑time Bilingual Spanish Universal Personal Banker within PNC's Branch Banking organization, you will be based in Phoenix, AZ at the Alhambra Branch, 1849 W Glendale Ave., Phoenix, AZ 85021.

• Acquires and deepens the branch customer base through proactive sales and service activities, managing the customer experience and identifying opportunities to improve financial wellbeing.
• Drives sales conversations via outbound calling, service to sales, teller interactions, appointment setting, and lobby engagement, positioning PNC solutions for new revenue and customer loyalty.
• Creates customer loyalty and expands customer share of wallet through a differentiated experience, engaging in lobby activities and educating customers on managing transactions with technology and resources.
• Applies product and procedural knowledge to mitigate and solve customer problems effectively.
• Manages risk by adhering to all policies and procedures, demonstrating sound judgment within established limits, and participating in efficient branch daily operations.

• Customer Focused – knowledgeable of values and practices that align with customer needs, creating customized solutions that drive loyalty.
• Managing Risk – assesses and manages all associated risks to support PNC’s Enterprise Risk Management Framework.

Preferred

Skills:

• Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.

Competencies:

• Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs.

Work Experience:

• Typically requires an Associate’s degree or equivalent with 3+ years relevant experience, or a comparable combination of education, certifications, and experience.

Education: No Degree

Certifications: No Required Certification(s)

Licenses: Candidates will be subject to background checks per CFPB regulations.

• Medical and prescription drug coverage with Health Savings Account option.
• Dental and vision coverage.
• Life insurance for employee, spouse, and child.
• Short and long‑term disability protection.
• 401(k) with PNC match, pension, and stock purchase plans.
• Dependent care reimbursement account and backup child/elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• Wellness program with financial incentives.
• Paid time off: maternity and/or parental leave, up to 11 paid holidays, 9 occasional absence days, and 15 to 25 vacation days per year based on career level.

If an accommodation is required, contact  or call 877‑968‑7762 and say "Workday". All communications are confidential.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to FDIA, SAFE Act, and FINRA requirements.

Refer to the California Consumer Privacy Act Privacy Notice for details on how PNC may use or disclose personal information in our hiring practices.