Associate Director, Financial Aid Operations

Associate Director, Financial Aid Operations

Job No: 503739
Work Type: Staff Full Time (1500 hours or greater)
Location: Dayton, OH
Categories: University Staff
Department: Student Enrollment Services - 202100
Pay Grade: B - Exempt
Advertised: 22 Jul 2026
Applications close: 07 Aug 2026

Join Our Financial Aid Department and help create a seamless, student-centered experience by advancing innovative processes, leveraging technology, and delivering the support students need to achieve their educational goals. As the Associate Director you are responsible for maintaining financial aid training materials and leading staff training to ensure timely and accurate awarding of financial aid to students. This is a benefit eligible position offering a comprehensive benefits package.

As a Catholic, Marianist research University, we are a diverse community committed to educating the whole person and linking learning and scholarship with leadership and service. Enrollment Management is focused on service excellence to recruit, enroll and graduate highly qualified students and improve access, affordability, diversity, inclusion and success.

Reporting to the Director of Financial Aid Operations and Compliance, the Associate Director, Financial Aid Operations provides technical leadership and support to manage the day to day operations within the Financial Aid Office. This individual devises innovative approaches to financial aid procedures and spearheads process improvements to align with University directives and enhance student experiences. The Associate Director serves as a key member of the Financial Aid Operations team and will collaborate with staff throughout the office, division and university to drive continuous improvement.

The Associate Director is responsible for maintaining financial aid training materials and leading staff training to ensure timely and accurate awarding of financial aid to students. This staff member utilizes various tools to create communications for students and parents based on business needs and is responsible for the review of Financial Aid Offers in close collaboration with the Enrollment Management Communication Center (EMCC).

This person manages automated processes for day-to-day financial aid work and works closely with UDIT to develop and maintain these. Additionally, this person has oversight of the Federal Work Study reconciliation, Federal Direct Loan and grant programs, and monitors aid awarding and disbursements to mitigate compliance risk. The Associate Director works closely with operations staff and external partners to manage electronic loan files sent from private lenders and ensures accurate and timely disbursements through proactive review of student records.

The role requires a high degree of collaboration, and problem solving on a daily basis. The successful Associate Director works systematically to ensure that all technical opportunities available to the office are fully leveraged.

As Associate Director, this position will develop the skills and knowledge of their team and drive an exceptional organizational culture. This individual provides leadership for various financial aid operations including packaging, loan and grant processing, and department communications.

As a Catholic, Marianist University, we believe that diversity, and inclusion are essential to the success of students and staff. The Associate Director will work individually and as a member of a team to make tangible contributions to UD’s mission. All employees are empowered to attend workshops, seminars, and other educational experiences to deepen their understanding of our mission and strategic priorities.

• Bachelor’s Degree OR five years experience working in financial aid with progressive growth in responsibilities
• 3 years’ professional experience within Financial Aid, including a one-stop office with a focus on financial aid service
• Effective written and verbal communication skills
• Attention to detail
• Knowledge of student Financial Aid laws and regulations internal controls, compliance and audit concepts
• Ability to successfully improve and streamline processes
• Ex…