Card Operations Administrator II - Credit Cards

Job Title: Card Operations Administrator II - Credit Cards

Location: Block 23

What you’ll do: As a Card Operations Administrator, you will be responsible for executing debit card and credit requests or inquiries. You will process real-time maintenance requests that come through all internal channels and complete quality assurance reviews for all debit and credit card cases. You will make necessary corrections, provide leadership feedback, and update cases to ensure quality standards are met.

You may also handle incoming calls from front‑line servicing teams to support customers in real time. This role allows you to grow and expand your knowledge of all debit and credit card benefits and functions across our card services department.

• Responsible for completing debit and commercial credit card account maintenance and inquiries from internal and external customers.
• Meet or exceed service level agreement expectations when completing inquiries or requests.
• Process quality control requests and provide feedback to management.
• Work assigned indexing of daily, weekly, monthly and quarterly standard reports for all card transactions.
• Maintain accurate and up‑to‑date cardholder records in the bank’s systems.

What you’ll need:

• High School diploma required. Bachelor’s Degree preferred.
• 2+ years of related experience in credit card or debit card operations, servicing or support or a similar field.
• Entry to intermediate knowledge of general banking operations, including debit card, commercial credit card, commercial loans, loan administration, treasury management and/or other commercial banking products and services.
• Entry to intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Experience with CRM tools (e.g., Salesforce, Microsoft 365, etc.).
• Entry to intermediate experience in operations, including data entry, working in a production environment and managing assigned requests through a workflow tool.
• Entry to intermediate experience or working knowledge with either debit or credit cards.
• Entry to intermediate verbal and written communication skills.

Benefits you'll love: We offer competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401(k) matching program, tuition assistance, an employee volunteer program, and a wellness program. In addition, you’ll gain valuable business knowledge by learning how successful companies operate and manage their finances, giving you hands‑on experience that will help grow your career.

Western Alliance Bancorporation is committed to equal employment, and will consider all qualified applicants without regard to race, sex, color, religion, age, nation of origin, marital status, disability, protected veteran status, sexual orientation, gender identity, or genetic information. The company is committed to providing reasonable accommodations for individuals with disabilities. If you require a reasonable accommodation to complete any part of the application process or need an alternative method of applying, please contact  or call 602‑386‑2488.

We will only respond to inquiries concerning requests for accommodation.