Collection Representative

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Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

Position Summary:

Responsible for the collection and resolution of delinquent auto loan accounts. Utilizes telephone, automated dialer, and written correspondence in a fast-paced goal-oriented collections department. Provides customer service regarding collection issues and available collection programs. Accountable for reducing delinquency for assigned accounts.

Essential Duties and Responsibilities:

Confers with customers by telephone in an attempt to collect current and past due payments, determines the reason for delinquency, and updates customer information.

Confirms account holder by following safeguards procedures on every call.

Documents conversations and arrangements accurately in the collection system.

Adheres to collection standards of conduct policy on all accounts including third parties.

Treats all contacts in a courteous and professional manner.

Reviews customers’ files and offers programs to qualified customers to minimize delinquency.

Use established procedures to make effective use of extensions and due dates to changes to resolve delinquent accounts.

Utilizes collection skip tools to locate accounts leading to resolution.

Recommend accounts for repossession or legal action.

Maintains delinquent rates at or below objectives.

Meet daily and weekly production goals (Calls and dollars collected)

Compliance with all company policies and procedures.

This position involves regular access to specified personal information of consumers, including, but not limited to, Social Security numbers and dates of birth.

All other duties assigned.

Qualifications and Competencies Required To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required Experience:

Minimum 2 years of collection-related experience

Education:

High School Diploma / GED

Additional Requirements:

Overtime required – required on an as needed basis.

Travel 0-10% - as required on an as needed basis.

Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta, GA;
Dallas, TX;
Detroit, MI;
Houston, TX;
Phoenix, AZ.

Qualifications Preferred:

Moderate computer knowledge?of MS Excel and MS Word software?and keyboard skills including minimum accuracy requirements

Ability to recognize problems, resolve or escalate as needed, including using a variety of talk-offs to convince the customer to make a payment

Speak and listen effectively to customers via phone, and tolerate stressful interactions with customers

Multi-task in a high energy standard office and/or home environment

Knowledge of and compliance with the Fair Debt Collection Practices Act, local, state, and federal collection laws.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger,…