Deposit Processing Support Specialist II

Deposit Processing Support Specialist II

Join Us in Making an Impact

At OneAZ Credit Union, our success is measured only by yours. We're here to create lasting change in the lives of our members, our communities, and our team. If you're looking for a career with purpose, where your work truly matters—you've found it!

Who You Are

You're impactful, compassionate, and fearless, ready to embrace new challenges and shape the future of financial well-being. You take accountability for our success and thrive in an environment where curiosity is celebrated. If this sounds like you, let's build something great together.

What You'll Do

This position will be located at our Corporate Office: 2355 W Pinnacle Peak Rd, Phoenix, AZ 85027

Accountable and responsible for all aspects of deposit processing and member research. Provides professional service and guidance to members, branches, internal departments with routine to moderately complex inquiries. Ability to work in a fast paced, deadline driven environment. Responsible for daily processing and system tasks, completion of process requirements and reconcilements. Protects the confidentiality of all financial data related to Credit Union operations and its members.

Independent judgement, initiative and accuracy required as well as an understanding of regulatory requirements and risk operations to minimize/eliminate potential loss to the Credit Union.

Essential Functions

• Open and sort mail received from the US Postal Service, UPS, Federal Express and internal departments
• Post the transaction- loan payment/payoff, checking or savings deposit, General ledger, car dealer payoffs
• Balance the posted transactions to the core system
• Scan checks using the branch capture scanner
• Bundle and file daily work in the storage room
• Check destruction
  - Destroy processed checks after 60 days
• Accurately process account closure requests to ensure core system;
  Records reflect closed status
• Verification of Deposit Requests
• Accurately and timely, complete financial records research
• Schedules and processes member account and profile maintenance requests which may include address, beneficiary changes and opening new share subaccounts
• Handle maintenance clean up reports monthly
• Prep, scan, index and verify various documents received from the retail branch. (Account cards, transaction forms, agreements)
• Perform document administration tasks to file, record retention, image and audit Credit Union documents
• Identify maintenance needed to repair exceptions discovered during quality audits
• Open and close the processing day within capture software
• View, quality control and approve checks received thru Teller, Mobile, Merchant and At Home channels
• Upload the cash letter to the Federal Reserve Bank twice a day
• Assist branches with member inquiries regarding checks captured for incorrect amounts or initiate direct member contact
• Coordinate communication with IT department for system issues
• Support associates and members be responding to inquiries and requests received through the help desk.
• Audit new account cards by comparing data entry to the core system on a timely basis
• Adhere to the Customer Identification Program (CIP)
• Ensure all required compliance information is provided
• Communicate to the branches on error corrections needed
• Review and process the reject report for the member by analyzing the share draft copy and member account for:
  Late Pays/returns Guaranteed Hold discrepancies Official check and money order exceptions
• Balance the returns file to the core system reports and upload to processor.
• Process requests for stop payments.
• Complete the AM and PM balancing of the GL daily.
• Assist Accounting with researching GL discrepancies.
• Handle share draft fraud packets.
• Process Cash Management reverse positive pay requests.
• Assist Risk Management with stolen negotiable items and forgeries to mitigate loss.
• Assist with writing and updating departmental procedures
• Conduct testing as needed and participate and assist with annual business continuity testing
• Provide documentation and assist with preparation for credit union annual internal and external audits

What You Bring

• High School Diploma or GED (General Education Development). Required
• Associate's Degree from a two-year college or technical school is preferred and Education may substitute for experience.
• Ability to work in a dynamic, high monetary risk operations governed by established deadline and regulatory requirements.
• The ability to make effective decisions under pressure is essential.
• Ability to read and interpret documents such as procedure manuals, operating and maintenance instructions, and organizational communications.
• Ability to prepare routine reports and correspondence. Ability to speak effectively with team members and other CU associates.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, schedule, or form.
• To…