Senior Loan Processor

Cross Country Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow!

CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You'll get unwavering support from all departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K.

We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Join The Potempa Team, powered by Cross Country Mortgage, known for quality products and exceptional service. We offer a wide range of financing options, including conventional, FHA, VA, USDA, jumbo, portfolio, and construction loans. Our advanced technology streamlines the home loan process, helping clients achieve their financing goals more efficiently.

The Senior Loan Processor serves as the operational quarterback for every loan assigned. This role is responsible for proactively managing a pipeline from application through funding while delivering exceptional service to borrowers, Realtors, Loan Officers, and internal business partners. The Senior Loan Processor identifies and resolves issues before they become obstacles, ensures regulatory compliance, drives on-time closings, and contributes to continuous operational improvement.

This role mentors team members, helps develop best practices, and plays a key role in building scalable processes that support the growth of the Potempa Team.

• Put Customers First, Always by delivering a best-in-class borrower and Realtor experience.
• Own the Outcome by proactively identifying issues and presenting solutions.
• Demonstrate Team Before Self by supporting teammates and collaborating across departments.
• Commit to Continuous Growth through ongoing learning and development.
• Maintain a sense of urgency while ensuring accuracy and compliance.
• Represent the Potempa Team professionally in every interaction.

• Manage a high-volume pipeline of conventional, FHA, VA, USDA, and Jumbo mortgage loans.
• Review loan applications and support documentation for completeness, accuracy, and compliance with investor and agency guidelines.
• Analyze income, assets, credit, liabilities, and collateral documentation to identify potential qualification issues prior to underwriting.
• Collect and review required documentation from borrowers, employers, title companies, insurance agents, and third-party vendors.
• Anticipate potential underwriting or closing issues early and recommend solutions to minimize impact on the transaction.
• Submit complete and accurate loan files to underwriting and proactively address underwriting conditions.
• Communicate proactively with borrowers, Loan Officers, Realtors, processors, underwriters, title companies, and leadership regarding loan status and next steps.
• Ensure all regulatory disclosures and documentation comply with federal, state, agency, and investor requirements.
• Review appraisals, title commitments, insurance, and other third-party reports for acceptability.
• Coordinate with underwriting, closing, and funding teams to meet contractual closing deadlines.
• Conduct proactive daily pipeline reviews to identify files at risk of missing contractual or operational milestones.
• Resolve complex loan scenarios involving self-employed borrowers, variable income, multiple properties, trusts, and layered financing.
• Perform quality control reviews to minimize post-closing defects and underwriting resubmissions.
• Maintain detailed, accurate, and actionable loan notes that clearly document file status, conversations, and…