Mortgage Specialist

• Serve as the primary point of contact for clients and internal and external business partners, including Financial Advisors, clients, and Private Bankers
• Listen to client needs, understand loan transactions, manage expectations, and provide transparent communication and timely updates throughout the mortgage loan process
• Act as the initial escalation point for loans in process and provide alternative solutions
• De-escalate situations and determine when further escalation is necessary
• Manage and oversee the mortgage pipeline to ensure loans progress according to established expectations
• Request, review, and validate income, credit, appraisal, insurance, and title documents
• Coordinate with processing, underwriting, credit risk, and other business partners to complete fulfillment and ensure timely closings
• Review and recommend solutions regarding credit risk for high-net-worth clients with complex income, asset, and vesting scenarios
• Obtain documents to satisfy underwriting approval conditions and support product/pricing negotiations
• Provide feedback on client experience enhancements and process efficiencies
• Achieve high levels of client and Financial Advisor satisfaction
• Proactively manage loan escalations to ensure timely resolution and an enhanced client experience

• Established track record of developing and maintaining client relationships
• Proven track record of meeting individual and organizational loan production goals while maintaining a large client base
• High school diploma or equivalent required
• Eligible for employment with an FDIC-insured institution
• Able to register with the Nationwide Mortgage Licensing System & Registry (NMLS) as a mortgage loan originator
• Extensive knowledge of mortgage products and client service experience
• In-depth knowledge of compliance regulations and laws governing consumer mortgage lending, including fair lending, privacy, RESPA, and TRID
• Strong written and verbal communication and interpersonal skills
• Self-starter with a strong sense of ownership; ability to manage time, prioritize, and plan
• Proficient in MS Office, including Word, Excel, Outlook, and Power Point
• Ability to manage complex mortgage pipelines, including Core, Complex (>$2M), Unique (Entity), Employee, UHNW, and PWM Channel Loans

Demonstrates extensive knowledge of mortgage products and compliance regulations, with a proven ability to manage complex mortgage pipelines and enhance client experiences. Strong communication and relationship management skills are essential for success in this role.

• Mortgage Loan Origination
• Client Relationship Management
• Compliance Regulations Knowledge
• Mortgage Pipeline Management
• Communication Skills

• Mortgage Products Knowledge
• Loan Production Goals Achievement
• Income and Credit Document Validation
• Credit Risk Assessment
• Underwriting Approval Conditions Management

• Interpersonal Skills
• Self-Starter
• Time Management
• Problem-Solving
• De-Escalation Skills

• NMLS Registration Eligibility

• Consumer Mortgage Lending
• RESPA
• TRID
• Fair Lending
• High-Net-Worth Clients

• MS Office
• Word
• Excel
• Outlook
• Power Point