AVP Banking Delivery

Role: AVP Banking Delivery

Location: Phoenix, AZ

Type:
Full-time

The AVP Banking Delivery is responsible for leading large-scale banking and financial services operations, ensuring exceptional client outcomes, operational excellence, regulatory compliance, financial performance, and digital transformation. The role oversees multiple delivery portfolios, manages executive client relationships, drives operational improvements, and leads large global teams supporting retail, commercial, and investment banking business processes. The AVP serves as a strategic partner to clients, ensuring achievement of contractual commitments, operational KPIs, quality standards, compliance requirements, and business growth objectives while leveraging automation, AI, and process transformation initiatives to enhance service delivery.

• Lead end-to-end delivery for banking and financial services operations across multiple accounts and service lines.
• Ensure achievement of all client SLAs, KPIs, contractual obligations, and regulatory requirements.
• Drive operational excellence, productivity improvement, and service quality initiatives.
• Establish robust governance frameworks including operational reviews, risk management, and escalation processes.
• Oversee operational readiness for business transitions, migrations, and transformation programs.

• Manage large banking and financial operations including:
• Retail & Commercial Banking Operations
• KYC (Know Your Customer), AML (Anti-Money Laundering), and Onboarding
• Fraud Prevention, Detection, & Investigation
• Loan Origination, Processing, and Servicing (Mortgage, Auto, Personal)
• Credit Card Operations & Payment Processing
• Dispute Resolution & Chargebacks
• Collections & Recovery Services
• Trade Finance & Wealth Management Support
• Banking Contact Center Operations

• Develop and maintain executive-level relationships with banking and financial services clients.
• Lead Quarterly Business Reviews (QBRs), operational governance meetings, and strategic planning sessions.
• Provide proactive recommendations to improve operational efficiency, quality, compliance, and the end-customer experience.
• Own executive communications for client escalations, operational risks, and strategic initiatives.

• Own delivery P&L for assigned banking accounts and portfolios.
• Manage revenue growth, gross margin improvement, productivity targets, and cost optimization initiatives.
• Develop business cases for transformation and automation investments.
• Support new business growth, solutioning, and account expansion opportunities.

• Ensure compliance with BSA/AML, CFPB, OCC, FINRA, SEC, GDPR, and client-specific regulatory requirements.
• Lead audit readiness activities and support internal, external, and regulatory audits.
• Establish preventive controls to mitigate operational, financial, and compliance risks.
• Drive root cause analysis and corrective action programs for operational errors and client escalations.

• Lead implementation of automation, AI, analytics, and digital transformation initiatives within banking operations.
• Drive operational efficiency through workflow redesign, Lean Six Sigma, and continuous improvement practices.
• Sponsor innovation programs that improve customer experience, operational accuracy, and cost outcomes.
• Identify opportunities for GenAI, intelligent automation, and financial process modernization.

• Lead and develop a large banking operations organization.
• Build leadership succession pipelines and talent development programs.
• Drive employee engagement, retention, diversity, and capability-building initiatives.
• Mentor Delivery Directors, Operations Managers, and future leaders.
• Foster a culture of accountability, collaboration, and customer-centricity.

• Bachelor's degree in Finance, Economics, Business Administration, Accounting, or a related field.
• MBA or equivalent advanced degree preferred.

• 15+ years of experience in Banking BPO, Financial Services Operations, or Banking back-office operations.
• Minimum 8+ years of leadership experience managing large banking operations.
• Demonstrated experience with Retail Banking, Commercial Banking, Payments, and Risk/Compliance operations.
• Experience managing multi-million-dollar P&L responsibilities.
• Proven track record leading global financial services delivery…