Account Resolution Specialist

To maintain a strong connection with our members and local communities and better understand their unique needs, we are currently considering applications from candidates residing in Oregon and Washington for all open positions. We appreciate your understanding as we focus our hiring efforts in these specific regions. And, we encourage all qualified candidates from these states to apply, as we look forward to learning more about your unique skills and experience!

Our Account Solutions Department is currently looking for a full-time Account Resolution Specialist. This position performs all duties related to protecting and preserving credit union assets and relationships by establishing payment plans, collecting loan payments, recovering collateral, and recommending accounts for charge off.

Remote role open to candidates residing in Washington (WA) or Oregon (OR). (Branches)

The target hourly pay range for this position is $20.56 - $23.37. The full hourly pay range is $18.69 - $28.04.

• Compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer of employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

• Manages a high volume of outbound and incoming member calls regarding delinquent and overdrawn accounts. Makes payment arrangements within policy and procedure guidelines.
• Contacts members with past due accounts, loans, and Visa’s via phone, email and mail to discuss outstanding balances and payments, sets up repayment schedules, and obtain payment from members.
• Utilizes knowledge of Bankruptcy, collateral protection insurance (CPI), credit reporting, GAP, mechanical breakdown insurance (MBI), debt protection, repossessions, account/loan maintenance, deceased member accounts, straw loans, and automated clearing house (ACH) setup to work with members effectively.
• Completes complex tasks associated with the collection and closure of delinquent accounts, reviews and prepares negative shares report for charge-off. Follows-up on recovery and continued collection efforts of charged off accounts by phone and mail. Reviews and unlocks dormant accounts as needed.
• Manages a queue of delinquent accounts and makes recommendations of accounts for repossession or for charge off.
• Prepares files for recovery of collateral and submits files to management for voluntary or involuntary repossession approval.
• Provides guidance to teammates and branch staff as needed. Assists with training new department staff.
• Waives fees on accounts within authorization level.
• Reviews internal processes and provides recommendations for improvements to increase efficiencies within the department to better serve members and the credit union.
• All other duties as assigned.

Monday - Friday: 9:00am - 6:00pm and rotating Saturdays: 9:30am - 2:00pm. Full-time 40 Hours a week.

• Minimum one (1) year experience in customer service or collection experience required.

• Knowledge of federal, state and local laws, statutes, regulations codes and standards related to the area of responsibility.
• Knowledge of functional relationship between branches and the loan department.
• Knowledge of legal proceedings applicable to collection, repossession, foreclosure, liens, and bankruptcy.
• Knowledge of the Symitar and Temenos systems are preferred.
• Actively learn by understanding the implications of new and existing information for current and future problem solving and decision-making.
• Establish and maintain effective…