Risk Operations Specialist

We are looking for a self-motivated individual with strong analytical skills and an ability to work cross-functionally. The candidate must be effective with prioritization, organization, and time management skills with a focus on meeting deadlines while producing quality results. This role will be a first line of defense in detecting and remediating servicing issues.

This is your chance to become part of the fastest growing Marketplace Lender in a critical role. Prosper provides a fantastic work environment that includes full medical coverage, a PTO policy that encourages appropriate work-life balance, in a comfortable and collaborative office.

• Compensation & Bonus: $20/hr + annual bonus
• Work-Life Balance: Hybrid schedule with just two collaborative days in-office (Wed/Thu).
• Comprehensive Health & Wellness: 100% employer-paid health, dental, and vision insurance premiums.
• Rest & Time Off: 20 days of paid time off in your first year (increasing annually) plus paid company holidays.
• Continuous Learning & Family Support: Free access to Udemy courses, child and pet care credits via Urban Sitter, Rocket Lawyer legal support, and more.
• Daily Perks & Community: Onsite kitchen loaded with snacks and monthly catered team lunches.

• Provide operations support to internal client partners regarding fixed term and revolving credit products.
• Review daily audit reports, conduct research and analysis to identify root cause of issues, remediate identified issues.
• Understand and execute operations policies and procedures.
• Work with stakeholders to identify and resolve servicing issues.
• Review and resolve Credit Bureau Disputes, monitor and facilitate payment flow and resolve system syncing issues.
• Develop and maintain documentation of Controls policies and procedures to drive adoption and adherence across Prosper.
• Serve as a subject matter expert on operations processes, trends, and remediation efforts.
• Identify and communicate to leaders any situation that may require additional review or special handling.
• Identify opportunities for improvements in processes and procedures.
• Foster a collaborative environment in which Prosper team members are encouraged to voice ideas and concerns.

• At least 1-year experience in the financial services industry preferred
• Credit card servicing experience is a plus
• Working knowledge and aptitude with GCP preferred
• Organized, solution oriented, proactive and able to multi-task
• Able to adapt in a fast-moving role where processes can change quickly
• Proven track record of effective and collaborative work with cross-functional teams
• Strong written and verbal communication skills
• Strong problem-solving skills and ability to work independently

$20 - $20 an hour

Starts at $20/hr

#LI-Hybrid

About Our Operations Team

Rooted in our values, Prosper’s Operations team is driven by how we can improve the customer experience, always thinking there must be a better way. If you are looking for a mission driven company with a great culture, check us out! As a Prosper employee, you will have the opportunity to take ownership of your career - we offer learning opportunities and career development plans.

Come join a dedicated, diverse community that will help you discover your fullest potential! Are you ready to Prosper?

About Us

Prosper introduced U.S. consumers to an innovative approach to personal finance as the first peer-to-peer lending platform in the country. Since 2005, Prosper has helped over 2 million customers achieve financial well-being through a comprehensive suite of digital personal finance products.

Prosper’s flagship personal loan
* marketplace continues to offer unique value for both borrowers and…