Transfer Support Administrator II

Looking for a career with purpose and reward? At Loan Care we help customers every day with what is for many their largest and most personal financial transaction: the purchase of their home. With the mission to simplify the complex with empathy and insight, we are constantly innovating and are a top provider in the mortgage services industry as a result.

We are actively seeking to fill the role of Transfer Support Administrator II. Our ideal candidate enjoys working with clients, both internal and external, eager to learn and maximize results, is detail oriented and driven to meet tight deadlines in a fast-paced environment. Background in the mortgage or real estate industry is a plus. If this sounds like you, and you are ready for a career and not just your next job,

• Supports loan boarding and de-boarding processes within Transfer Services
• Work with teams to research inbound and outbound, post transfer issues/inquiries received from internal and external parties, responding timely and accurately
• Respond to Client Relations tickets, researching inquiries and making data corrections as needed
• Manage MSP Tasks assigned to Transfer Services
• Support ordering, mailing and quality assurance reviews of all RESPA or Transfer related letters required as part of the loan boarding and off boarding processes
• Inventory imaged client loan files upon receipt for purposes of manual loan boarding
• Other duties as assigned

• High School Diploma or equivalent required
• 1+ years of experience in mortgage servicing
• High level of proficiency in Microsoft Office applications (e.g., Excel, Access, and Word) required
• Excellent verbal and written communications skills
• Excellent client relations skills
• Ability to work under pressure, meet organizational deadlines, and multitask while maintaining department standards
• Ability to work collaboratively with peers, company managers, and customers to attain common goals
• Ability to communicate professionally and effectively in writing, in person, and virtually internally and with external clients/third parties

Loan Care’s Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include:

• Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
• Time Off: Paid holidays, vacation, and sick leave
• Retirement & Investment: Matching 401(k) plan and employee stock purchase plan
• Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
• Employee Recognition: Programs that celebrate achievements and milestones
• Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to atuition reimbursement program that supports your continued education and professional growth.

Compensation Range: $19.33 - $28.89 hourly. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.

Build Your Future with Loan Care®

At Loan Care, we don’t just service mortgage loans—we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration.

Here, you’ll find:

• A culture that helps you thrive, with resources and support to fuel your growth
• Flexibility to work remotely, while staying connected through…