Bilingual Collections Specialist

• Life Insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Bonus based on performance
• Employee discounts
• Flexible schedule

$18-$24/hr plus commission | Full time | 3925 W Adams St, Suite 1, Phoenix, AZ 85009

Del Sol Furniture finances our own customers through our in-house lending company. As a collector here, you work our own accounts: real customers who bought furniture from us and who we want to keep as customers. The job is to find a payment solution that works, not to burn the relationship.

We are looking for a bilingual collector who can have a hard conversation with respect, negotiate a real payment arrangement, and hit their numbers month after month.

• $18-$24 per hour base, based on experience
• Monthly commission on dollars collected, on top of your base pay
• Health, dental, vision and life insurance
• Paid vacation, holidays and sick time
• Generous employee discount
• Paid training on our systems

Our collections team works Monday through Saturday, 8:00 AM to 8:00 PM, Arizona time. You'll work 5 days a week, 40 hours, with Saturdays included. Each day is an 8-hour shift plus a 1-hour lunch, scheduled anywhere within those hours. Common shifts:

• Early: 8:00 AM to 5:00 PM
• Mid: 9:00 AM to 6:00 PM
• Late: 11:00 AM to 8:00 PM

The job is in person at our Phoenix office, 3925 W Adams St, Suite 1.

• Call customers with past-due accounts, in English and Spanish, and work out payment arrangements that stick
• Follow company policy and all applicable state and federal consumer lending rules
• Document every conversation and payment agreement accurately in our system
• Work with our credit and customer service teams to resolve account issues before they become delinquent
• Meet or exceed your monthly collection, call volume and follow-up goals
• Handle upset customers with composure and professionalism

You'll join a small, close-knit collections team working an assigned portfolio of our own accounts, with direct support from our collections manager and team lead.

• Fluent in English and Spanish. This is required, because you will use both every day.
• 1+ year in collections, accounts receivable, loan servicing, or another role where you handled payment conversations
• A track record of hitting targets. Tell us your numbers when you apply.
• A negotiator who is firm without being aggressive
• Persistent and resilient, with strong documentation habits
• Comfortable learning new software. We train on our systems.

Buscamos un cobrador bilingüe con experiencia para nuestro departamento de financiamiento propio. Trabajarás con nuestros propios clientes, personas que compraron muebles con nosotros, para encontrar soluciones de pago que funcionen para todos. Pagamos $18-$24 por hora más comisión, con beneficios completos. Turnos de lunes a sábado, entre 8 AM y 8 PM. Si hablas inglés y español con fluidez y te gusta alcanzar tus metas.

• Locally owned and family operated in Phoenix since 1997, nearly 30 years
• In-house lending: you work for the company that made the loan, not a debt buyer
• Flat structure. Leadership is accessible and decisions get made fast.
• Stable, growing company with four stores across the Valley

We hire, coach, and evaluate our entire team against six core values:

• Integrity:
  Do the right thing, always. Open and honest communication builds trust.
• Teaming:
  Set aside ego for the good of the team. Lift others up.
• Excellence:
  Be your best, every day. Our customers come back because of it.
• Kaizen:
  Never stop improving. Small steady improvements create big results.
• Perseverance:
  Finish what you start, even when it's hard.
• Awesomeness:
  Enjoy your work and make it enjoyable for others. It's our culture.

Del Sol Furniture is proud to be an Equal Opportunity Employer.