Benefit Enrollment Specialist - Oak

Job Details

• Location:
  
  4451 E Oak St, Phoenix, AZ 85008
• Position Type:
  Full Time
• Education Level: High School Diploma/GED
• Travel Percentage:
  In-Office
• Job Shift: Day Shift
• Job Category:
  Medical Front Office
• Full-Time: 40 hours/week, Monday to Friday 8am to 5pm
• Bilingual in Spanish is a plus (Additional Language Differential Pay Available)

As a Benefit Enrollment Specialist, you will ascertain member benefits by interviewing members and assisting them with gathering all pertinent information for the benefit application process. You will initiate, track and assist with member benefits during and after the application process.

• Meet individually with clients in need of benefit assistance, including but not limited to AHCCCS applications, SSDI and SSI applications, and benefits through Arizona DES (Food Stamps, Cash Assistance, other).
• Assist clients with completing necessary applications and monitor their status in the application process.
• Provide information and guidance to clients related to insurance benefits, including Title XIX and Non-Title XIX covered services, Medicare, Federal Marketplace, and other third‑party liability insurance.
• Maintain all required tracking spreadsheets related to client benefits and eligibility status as required by Terros Health, the RBHA, and/or other contractors; provide updated reports to Terros Health leadership as needed for submission to RBHA and other contractors per deliverable requirements.
• Ensure effective communication with clinical staff and provide timely notification of any change in a client’s benefit status to the clinical team and by Practice Manager.

• Multiple medical plans, including a no‑premium plan for employees and their families.
• Multiple dental plans, including orthodontia.
• Financial well‑being: 401(k) with company match, interest‑free medical line of credit, financial education, planning, and support.
• 4 weeks of paid time off in the first year.
• Wellness program.
• Pet insurance.
• Group life and disability insurance.
• Employee Assistance Program for the whole family.
• Personal and family mental and physical health access.
• Professional growth and development, including scholarships, clinical supervision, and CEUs.
• Tuition discounts with GCU and The University of Phoenix.
• Working Advantage – employee perks and discounts (gym memberships, car rentals, flights, hotels, movies and more).
• Bilingual pay differential.

• High School Diploma or GED.
• 3‑5 years of experience in behavioral health or a related field.
• At least one year of experience coordinating healthcare benefits and validating member coverage.
• Preferred knowledge of Security Disability programs, Title XIX, programs for developmentally disabled, welfare programs, Arizona Long‑Term Care system, adult and children/adolescent programs.
• Shared experience preferred (personal or family experience with behavioral health services).
• Computer skills:
  Microsoft Word, Excel, Outlook, electronic medical record, Next Gen preferred.
• Minimum typing speed of 25 words per minute.
• Valid Arizona Fingerprint Clearance card (Level
  1) or ability to obtain one within 7 working days of employment.
• Pass background check, TB test, and other pre‑employment screenings.

Physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.