Senior Manager of Detection Operations

Senior Manager of Detection Operations

Charlotte, NC, United States

Phoenix, AZ, United States

New York, NY, United States

(Hybrid)

** Job Description*
* The Senior Manager of Detection Operations is responsible for the daily execution of the Internal Fraud Center of Excellence (IFCOE) Internal Fraud alert review and referral processes. Reporting to the Director of Detection Operations this role will be a 'first amongst peers' providing leadership support to Operations staff. The Senior Manager will be responsible for identifying, reviewing and escalating potential incidents of internal fraud, misconduct, or policy violations.

This role conducts preliminary assessments of internal fraud alerts, business referrals, and data-driven findings to determine appropriate referral for investigation, ensuring timely, accurate, and confidential handling of sensitive matters. Plays a critical role in protecting the organization's assets, reputation, and compliance posture

** Responsibilities*
* + Review and analyze potential internal fraud incidents identified through monitoring reports and business referrals

+ Conduct initial assessments to determine credibility severity and appropriate escalation and or referral paths

+ Prepare clear and well documented alert summaries and supporting materials for referral to investigations

+ Maintain accurate case records in accordance with internal policies, regulatory requirements, and quality standards

+ Identify trends, patterns, or emerging risks related to internal fraud or misconduct

+ Collaborate with cross functional teams to ensure proper handling and resolution of referred alerts

+ Ensure strict confidentiality and objectivity when handling sensitive colleague related matters

+ Support continuous improvement of fraud detection and referral processes

+ Ensure operational coverage, service level adherence, and timely escalation of high-risk incidents

+ Support the VP of Detection, Reporting, and QA to operationalize new rules, thresholds, and models into monitoring systems

+ Contribute to reporting on detection effectiveness and operational performance

+ Partner with investigations on case referrals and feedback loops to refine detection quality

** Qualifications*
* + 10+ years of experience in fraud operations, monitoring, or security operations.

+ Calm and decisive under pressure

+ Ability to prioritize actions for the benefit of the organization to remain focused on most critical issues

+ Initiative and bias for action and for getting things done

+ Proven ability in extending and maintaining strong relationships in a complex multi-national corporation

+ Strong problem solver with the ability to use analytical methods to affect change

+ Effective organizational skills (including attention to detail) along with the ability to collaborate and influence in a matrixed environment.

+ Deep understanding of fraud monitoring tools, insider threat detection, and case management systems

+ Strong knowledge of internal fraud typologies and insider risk behaviors

+ Proven track record of managing global operations teams

+ Strong collaborations skills with Technology, CEG, Legal and risk oversight functions

+

Experience with operational KPIs, back-office case and SLA management, and executive reporting.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

GUARDIAN

At American Express, our culture is built on a 175-year history of innovation, shared values  () and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

+ Competitive base salaries

+ Bonus incentives

+ 6% Company Match on retirement savings plan

+ Free financial coaching and financial well-being support

+ Comprehensive medical, dental, vision, life insurance, and disability benefits

+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

+ 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

+ Free and…