Dispatcher ($4,000 Hiring Incentive

Position: Dispatcher ($4,000 Hiring Incentive)
DEPT OF TRANSPORTATION

Be a part of an innovative and collaborative team driving a safer transportation system for Arizona. Always wanted to work in a law enforcement role either supporting or being an officer? Join this unique division that maintains the safety and compliance of our transportation network around the state at our borders. Our Enforcement and Compliance division offers roles from customer support, to dispatching, all the way to senior management!

Dispatcher

($4,000 Hiring Incentive)

Job Location:

Dispatch/Evidence/Records

3838 N Central Ave

Phoenix, AZ 85012

Posting Details:

Salary: $48,560.74

* This position is eligible for a $4,000 hiring incentive.

Grade: 18

Closing Date: 08/11/2026

Job Summary:

Under the general supervision of a Dispatch Supervisor, this position performs work in a highly technical environment in the Operation Communication Center (Opcomm). This position is responsible for critical incidents and to receive, process, coordinate, and disseminate emergency and non-emergency incidents and related information from multiple sources statewide in support of the Enforcement and Compliance Bureau, Office of Inspector General, Attorney General's Office, Arizona Department of Agriculture, and the Livestock Division using a multi-line telephone system, two-way radio, statewide port of entry cameras and a Computer Aided Dispatch (CAD) System as part of a interfaced operational program.

Dispatchers conduct research, enters, updates and retrieves information from computerized databases relating to wanted persons, stolen property, vehicle registration, stolen

vehicles, and other related information in accordance with policy and procedure. The Operational Communication Center is a 24/7 operation. Dispatchers are subject to shift work and must be able to work nights, weekends, and holidays as required. Background check is required.

* This position is eligible for a $4,000 hiring incentive.

Job Duties:

Dispatches, evaluates, and prioritizes requests for emergency and non-emergency service statewide incidents utilizing a multi-line phone system, two-way radios and a Computer Aided Dispatch (CAD) system

Interviews and documents all statewide callers to determine the nature of the call, location of the incident, other related information and the need for dispatching of assistance using a multi-line telephone system according to established rules and procedures.

Processes the requests received according to procedure; determines as much information as possible from the requestor to enable the most appropriate agency of responsibility and the most appropriate level of response. Determines from phrasing, vocal stress, and provides a proper level of response to the request to ensure the safety of the caller and responders.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

* Department policies and procedures.

* Federal, State, and department rules and regulations.

* Policies and procedures governing security and privacy of record information.

* Customer service procedures and techniques.

* Report writing using the Computer Aided Dispatch System (CAD) software.

* Telephone etiquette.

* Radio transmission procedures to produce effective communication between two parties.

* Federal Communication Commission (FCC), City, Department, and other applicable rules and regulations.

* City streets and surrounding areas, including geographical layout of operating Districts.

* Police emergency dispatch procedures.

* Federal OSHA and State and County regulations and City policies regarding safe work practices.

Skills in:

* Operating multiple computer systems, including specialized dispatch communications equipment required to carry out job assignments.

* Operating standard office equipment including a personal computer and related software and demonstrate proficiency to prepare e-mail and time sheets.

* Operating multiple computer systems, including specialized dispatch communications equipment required to carry out job assignments.

* Operating standard office equipment including a personal computer and related software and demonstrate proficiency to prepare e-mail and time sheets.

* Reading a map.

* Google Workspace.

Ability to:

* Obtain Department of Public Safety TOC certification within 6 months.

* Obtain Arizona Criminal Justice Information System (ACJIS) certification within 6 months through the Arizona Department of Public Safety.

* Follow oral and written instructions.

* Remain calm and make logical decisions when in high stress situations.

* Complete work accurately, maintains composure and responds to calls in an often stressful environment.

* Operate radio transmitting equipment in a fast and efficient manner, under stress.

* Follow departmental guidelines and procedures relating to response to emergency situations.

* Exercise good judgment in the handling and prioritizing of calls within the department.

* Effectively communicate and make decisions related to dispatching emergency vehicles under stressful work conditions.

* Listen and retain…