Fire Department Emergency Dispatcher

About This Position

The Phoenix Fire Department is committed to providing the highest level of public safety services to our community. We protect lives and property through fire suppression, emergency medical and transportation services, disaster services, fire prevention, and public education. Our members will Prevent Harm, Survive and Be Nice!

Fire Emergency Dispatchers are responsible for operating Computer-Aided Dispatching equipment to quickly and accurately receive and transmit information of an emergency nature for Phoenix and surrounding communities. Work involves answering and evaluating incoming 911 calls to determine the appropriate level of fire or emergency medical assistance required, dispatching units, giving medical pre-arrival instructions and transmitting information and messages according to established procedures.

Employees are expected to demonstrate excellent oral communication skills, multi-task efficiently in a fast-paced environment, handle emergency situations sensitively, and exercise considerable judgment under pressure.

Learn more about the Fire Emergency Dispatcher job requirements, hiring process, training, what to expect during the first six months of employment, and work hours by viewing the Fire Emergency Dispatcher Page.

Location:

2425 West Lower Buckeye Building 8, Phoenix, AZ, 85009

This is a 24-hour per day, 7-day per week operation.

• Spell accurately.
• Multi-task using different forms of technology.
• React under time-sensitive, stressful and critical situations.

Pay Range: $28.04 to $41.42 per hour.

Hiring Range: $28.04 to $32.46 per hour.

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
• Promotions occur when the last two digits of the pay grade increase.
• Demotions occur when the last two digits of the pay grade decrease.
• Lateral transfers occur when there is no change to the last two digits of the pay grade.
• When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit.

A comprehensive benefits package is offered which includes:

• Traditional pension with employer and employee contributions,  for more details:
  Pension Information.
• 401(a) and 457 plans with employer contributions.
• Choice of generous medical HMO, PPO, or HSA/HDHP plans.
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan.
• Wellness incentive of up to $720 annually.
• Dental, vision, and life insurance options.
• Employer paid long-term disability.
• Free Bus/light rail pass.
• Tuition reimbursement program up to $6,500 per year.
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days.
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period.
• Federal Student Loan Forgiveness offered through Savi.

For more details, visit:
Unit 003 Benefits.

• One year of experience in public contact and clerical work including experience in general typing.
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• Emergency Medical Technician training is desirable.
• Must be able to do the following:
  • Type a minimum of 35 words per minute.
  • Pass the Emergency Medical Dispatch Program and the CPR training course within six months of hire and must maintain throughout employment.
  • Sit or stand while on the telephone and use multiple computer monitors for 8-10 hours per day.
  • Perceive the full range of the color spectrum.
• Vacation and shift assignments are determined by seniority. New hires and employees are required to work all shifts, including evenings, nights, weekends, and holidays until assigned to a permanent shift.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to…