Eligibility Specialist
Listed on 2026-10-02
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Government
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Customer Service/HelpDesk
DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.
DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.
BENEFITS AND ELIGIBILITY SPECIALIST
Job Location :
Child and Community Services Division
Family Services Eligibility
4365 South Central Avenue, Phoenix, Arizona 85040
4760 South Park Avenue, Tucson, Arizona 85741 Posting Details:
Salary:$20.0449 hourly Grade: 18 Closing Date:
October 5, 2026
Job Summary:
Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov or click on the link here to view ‘Our DES’ video.
Come Join the DES Team!
The Department of Economic Security, Child and Community Services Division (CCSD), is seeking an experienced and highly motivated professional to join our team as a Benefits and Eligibility Specialist. The person in this position reviews applications for various Public Assistance programs and determines applicant and recipient eligibility through interviewing, fact-finding, and verification of information. The position ensures applications are complete and accurate, addresses customer questions and concerns, and provides guidance regarding available assistance programs and services to help individuals access the benefits for which they may qualify.
Provide guidance regarding rules and policies to claimants, representatives, employers, doctors, state and federal agencies, and solicits information to make qualification determinations.
Essential Duties and Responsibilities include but are not limited to:
- Performs interactive interviews to determine eligibility for government programs based on income levels, household composition, etc. Maintain ready status to answer calls and perform determinations by phone.
- Communicate effectively and respectfully to address customer concerns and determine appropriate resolution. Review applications for eligibility to ensure they meet all program requirements.
- Initiate and process applications through voice and/or other automated systems.
- Determine the level of benefits to which the client is entitled by making complex computations and/or computer entries and then analyzing the results.
- Enter and retrieve numerical and narrative data and issue benefits from an automated computer system.
- Interact with clients to provide information about program eligibility requirements, program rules and regulations, and application procedures.
- Assist clients in completing applications for program eligibility and identifying needs and make appropriate referrals for health, social, and/or employment services.
- Provide excellent customer service to address complex cases and diffuse potentially volatile situations. Respond to questions and complaints of clients in person, by telephone, mail, and/or email communication.
- Monitor ongoing eligibility by obtaining periodic updates of eligibility factors and taking appropriate actions on changes.
- Attends and participates in staff meetings, training, presentations and orientations.
Knowledge of:
- Laws, rules, regulations, policies and procedures governing eligibility for diverse public assistance programs.
- Principles and practices of effective customer service.
- Computers and software programs like Microsoft and Google to conduct research, assess…
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