Manager, EMS & Hospital Program ! Hospital Operations Phoenix Rea

Department: PCH-MAIN | Base Hospital Operations

Location:

Phoenix

Shift: Mon-Fri, Days, 8am-5pm

Category:
Director/Management

Posting #: 990757

Employee Type:
Full-Time

Posting

Note:

If you are a dynamic and experienced RN with a passion for leadership and a commitment to excellence in the pre‑hospital setting, please consider an exciting opportunity to join our dynamic team as the Manager of EMS and Base Hospital Programs. This role will be responsible for the overall management of the base hospital program and EMS care coordination across all Phoenix Children’s Emergency Departments.

Key responsibilities include promoting and maintaining strong relationships with our EMS community partners as well as organizational stakeholders, ensuring compliance with all relevant state and regulatory standards, and supervising and coordinating activities of site base hospital coordinators to promote the delivery of quality pre‑hospital care to support our growing team. The ideal candidate will bring strong communication and relationship development skills, financial and business acumen, and ability to lead teams in a dynamic environment.

This position is responsible for the management and organization of the Base Hospital Program and EMS services at Phoenix Children’s. The Manager of EMS and Base Hospital Program promotes the delivery of quality pre‑hospital care through clinical practice, consultation, education, collaboration, leadership and research. Assumes accountability for coordinating the functions within the EMS and Base Hospital Program which includes: program planning and development, clinical practice/system coordination, developing and managing the operational budget, supervising personnel working within the department, providing feedback for those functioning as EMS responders, overseeing the quality and performance improvement activities, and providing education to the multidisciplinary personnel involved in pre‑hospital care both within Phoenix Children’s and other outside EMS agencies while maintaining compliance with all state guidelines.

Base Hospitals provide both administrative medical direction and online medical direction to certified emergency medical technicians at the advanced life support level which includes, but is not limited to, Paramedics. To become certified as an Arizona Base Hospital, submission of a Bureau approved application is required. Phoenix Children’s is considered a specialty base hospital specifically for pediatrics.

• Arizona Department of Health Services (AZDHS) Base Hospital certification
  • Collaborate with Medical Director to obtain AZDHS Base Hospital Certification and biennial audit/re‑certification.
  • Collaborate with pharmacy to manage the EMS narcotic inventory, EMS refill, and EMS exchange program.
  • Ensure orientation of Phoenix Children’s ED physicians to Base Hospital policy, online medical direction, and EMS courtesy notification phone.
  • Collaborate with legal/risk to establish and maintain Base Hospital agreements and contracts.
  • Lead development and implementation of pre‑hospital policies and protocols related to coordination of patient care and participate in the bi‑annual review with medical director.
• EMS Quality Assurance and Safety
  • Develop and maintain quality metrics, including audits of records per guidelines/protocols and leading pre‑hospital quality management reviews.
  • Provide oversight of EMS and Base Hospital programs across the enterprise in alignment with organizational goals and priorities.
  • Ensure metrics are kept up to date and reporting validity is sound.
  • Continuously evaluate metrics and develop action plans to drive performance.
  • Provide peer review feedback to Phoenix Children’s staff via communication workstation.
  • Ensure formal follow‑up to EMS providers utilizing NASEMSO Clinical Guidelines and Performance Metrics.
  • Notify EMS provider exposure to communicable disease.
  • Oversee pre‑hospital transport data on Phoenix Children’s inpatient patient profiles.
  • Participate in bimonthly Phoenix Fire Department CQI Collaborative.
  • Participate and/or lead hospital‑based committees impacting EMS/Base Hospital program.
  • Represent Phoenix…