Patient Financial Service Representative Digestive Health Clinic

Primary City/State: Phoenix, Arizona

Department Name: Banner Staffing Services-AZ

Work Shift: Day

Job Category: Revenue Cycle

Good health care is key to a good life. At Banner Health, we understand that, and that’s why we work hard every day to make a difference in people’s lives. We’ve united under a common goal:
Make health care easier, so life can be better. It’s a lofty goal, but it’s one we’re committed to seeing through. Do you like the idea of making a positive change in people’s lives – and your own? If so, this could be the perfect opportunity for you. Apply now.

Banner Staffing Services (BSS) offers Registry/Per Diem opportunities within Banner Health. These positions are a great way to start your career with Banner Health. As a BSS team member, you are eligible to apply (at any time) as an internal applicant to any regular opportunities within Banner Health.

As a valued and respected Banner Health team member, you will enjoy:

• Competitive wages
• Paid orientation
• Flexible Schedules (select positions)
• Fewer Shifts Cancelled
• Weekly pay
• 403(b) Pre‑tax retirement
• Employee Assistance Program
• Employee wellness program
• Discount Entertainment tickets
• Restaurant/Shopping discounts
• Auto Purchase
• Plan

Registry/Per Diem positions do not have guaranteed hours and no medical benefits package is offered.

As a PFS Rep on this team, you will be an integral part of the patient’s Banner experience looking to provide each person with the best customer service. You will be responsible for billing and collections for healthcare services, acting as a liaison between patients, insurance companies, and the healthcare provider.

You may be required to verify insurance, explain benefits and co‑pays, set up payment plans, process payments, and assist with financial assistance programs. The need for this clinic is for the PFS to work full‑time, Monday – Friday 8 A‑5 P. Position Summary

This position conducts registration, point of service collections and obtains authorizations and forms needed to maximize reimbursement. Document all facets of the registration process and meet accuracy goals as determined by management. Collect payments and meet regular collection targets as determined by management. Demonstrate the ability to collect payments, to resolve customer issues and provide excellent customer service. Perform financial counseling when appropriate.

Core

Functions

• Performs pre‑registration/registration processes, verifies eligibility and obtains authorizations, submits notifications and verifies authorizations for services. Verifies patient’s demographics and accurately inputs this information into A/D/T system, including documenting the account thoroughly in order to maximize reimbursement and minimize denials/penalties from the payor(s). Obtains federally/state required information and all consents and documentation required by the patient’s insurance plan(s). Must be able to consistently meet monthly individual accuracy goal as determined by management.
• Verifies and understands insurance benefits, collects patient responsibility based on estimates at the time of service or during the pre‑registration process. As assigned, collection attempts may be made at the bedside. Must be able to consistently meet monthly individual collection target as determined by management.
• May provide financial counseling to patients and their families. Explains company financial policies and provides information as to available resources. Assists patients with applying for Medicaid. Assists patients with completing all financial assistance programs (i.e.: basic financial assistance, enhanced financial assistance, prompt pay discount, loan program).
• Acts as a liaison between the patient, the billing department, vendors, physician offices and the payor to enhance account receivables performance and meet payment collection goals, resolve outstanding issues and/or patient concerns and maximize service excellence.
• Communicates with physicians, clinical and hospital staff, nursing and Health Information Management Services to resolve outstanding issues and/or patient concerns. Works to meet the patient’s needs in financial services.
• Consistently meets…