Patient Access Center Representative

Opportunity

Terros Health is pleased to share an exciting and rewarding opportunity for a Full-Time Patient Access Center Representative working at our Central Avenue location in Phoenix, AZ. Reporting to the Patient Access Center Supervisor, the ideal individual is flexible, compassionate and professional.

The Customer Support Agent performs comprehensive scheduling in the call center to best meet the needs of consumers; provides excellent customer service; answers patient questions during initial engagement; facilitates expeditious appointments removing barriers when necessary; ensures all clinical, financial and/or insurance and administrative information has been accurately obtained and completed; finishes all pre-enrollment duties including patient registration, insurance verifications and effective presentation of information;

completes reporting requests and other reporting duties as requested. If you enjoy working with individuals during some of the most vulnerable times of their lives this may be just the opportunity you’ve been seeking.

Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment, with diversity woven throughout. We engage people in whole person health through an integrated care delivery system, thus establishing a medical home for our patients. In caring for the whole person, we focus on overall wellness through physical health, mental health and substance use care.

Our mission is to provide extraordinary care by empowered people through exceptional outcomes.

• Full‑Time, Employed - 40 hours/week
• Location:
  
  Central Ave and Thomas Rd., Phoenix, AZ
• Schedule:
  
  Monday‑Friday, between 8:00 am-6:00 pm (schedules may vary)
• No weekends or on‑call required
• Preferred:
  At least 2 years of call center experience
• Bilingual in Spanish is a plus (additional language differential pay available)

• Answer internal/external inquiries related to scheduling patients for Terros Services in a time‑efficient manner.
• Ensure pertinent clinical, financial and/or insurance and administrative information has been accurately obtained and documented.
• Responsible for triage and ensuring all requests for services are completed in a timely manner.
• Perform patient pre‑registration including accessing and updating patient information.
• Complete all pre‑enrollment duties including patient registration, insurance verifications and effective presentation of information; completes reporting requests and other reporting duties as requested.
• Perform data entry and appointment confirmation.
• Maintain effective communication with back‑office staff and providers in all of the health centers as needed.

Apply with your resume roshealth.org.

• Multiple medical plans – including a no‑premium plan for employees and their families
• Multiple dental plans – including orthodontia
• Financial well‑being – 401(k) with a company match, interest‑free medical line of credit, financial education, planning, and support
• 4 weeks of paid time off in the first year
• Wellness program
• Pet insurance
• Group life and disability insurance
• Employee Assistance Program for the whole family
• Personal and family mental and physical health access
• Professional growth & development – including scholarships, clinical supervision, and CEUs
• Tuition discounts with GCU and The University of Phoenix
• Working advantage – employee perks and discounts
• Gym memberships
• Car rentals
• Flights, hotels, movies and more
• Bilingual pay differential