Associate Manager Medical Imaging and Front Desk Operations

** Primary City/State:
** Phoenix, Arizona
** Department Name:
** Ultrasound - Hosp
*
* Work Shift:

** Day
* * Job Category:
** Clinical Care Help change health care; help change the world.  We want to change the lives of those in our care – and the people who choose to take on this challenge. If you’re ready to change lives, we want to hear from you.

Location:

** Banner Estrella Medical Center -*
* * 9201 W Thomas Rd Phoenix, AZ 85037
***
* Schedule:

* Monday through Friday from 8am to 430pm.
** 1. Operational Continuity and Workflow Coordination  This role directly manages the day‑to‑day operations of five critical diagnostic service areas.
Scheduling, staffing, and workflow optimization.  Interdependencies between modalities (e.g., MRI and US patient flow, Echo/EKG timely reporting, front desk registration accuracy) become coordinated.  A qualified Associate Manager ensures consistent oversight to keep exam timeliness on target and prevent bottlenecks.
2. Clinical Quality, Compliance, and Safety  The modalities under this role are highly regulated and technical. The manager ensures:  Compliance with accreditation standards (e.g., ACR for MRI/US, IAC for Echo).  Proper documentation and adherence to safety protocols (MRI safety zones, ultrasound infection‑control procedures, EKG accuracy standards).  Continuous staff competency assessment and training.
3. Staff Supervision, Coaching, and Performance Management  The Associate Manager directly supervises technologists, EKG staff, and front desk personnel who support high patient volumes daily.
Scheduling gaps, call‑outs, and PTO coverage to be effectively managed.  Performance issues addressed.  Staff morale and engagement built by onsite support.  Consistent leadership presence is essential for maintaining team stability and service quality.
4. Patient Experience and Service Recovery  The front desk and imaging departments are primary patient touchpoints. The Associate Manager oversees:  Patient wait-time management.  Service recovery for complaints or delays.  Coordination of urgent or add-on exams with providers.  Timely leadership intervention directly impacts patient satisfaction and organizational experience metrics.
5. Financial Impact and Revenue Protection  Each modality overseen by this position generates significant revenue.
Exam throughput.  Associate Manager helps protect efficiency.
6. Strategic Alignment  This position supports broader departmental goals, including:  Growth of imaging services.  Optimization initiatives.  Support for clinical partners and service lines.

Banner Estrella Medical Center is a 353-bed acute care hospital providing a full range of health care services to the fast growing communities of west Phoenix. Opened in 2005, this is an innovative, fully electronic facility that features electronic medical records, computerized physician order entry, digital radiography, sophisticated ICU monitoring and much more. In fact, we've been named one of the "ten most innovative hospitals in the country" by Newsweek Magazine and are recognized by U.S. News and World Report as one of Phoenix's Best Hospitals.

The hospital is also designed to provide a soothing, healing atmosphere for both patients and their family members. We encourage the use of such therapies as pet therapy, aromatherapy, spiritual care and Reiki Therapy.

POSITION SUMMARY  This position provides operational, financial, managerial and/or clinical support within the department. Supervises and participates in selection, orientation, counseling and evaluation of staff. May perform prescribed procedures as directed by following department/facility policies, procedures and protocol. This position ensures optimal care/treatment to patient population.
CORE FUNCTIONS  
1. Provides or facilitates patient care for patient populations and serves as a resource to staff for clinical and managerial support. Assumes responsibility for direct patient care when necessary. Promotes interdisciplinary patient care planning and patient education.
2. Demonstrates effective communication skills, problem solving, critical thinking and conflict resolution in the supervision of the department, keeping…