Regional Director Quality and Safety

Primary City/State:

Phoenix, Arizona

Department Name:

Quality Improvement-Corp

Work Shift:

Day

Job Category:

Risk, Quality and Safety

Help change health care; help change the world. We want to change the lives of those in our care - and the people who choose to take on this challenge. If you're ready to change lives, we want to hear from you.

Banner Health was recognized on Becker's Healthcare 2025 list of 150+ top places to work in healthcare. This recognition highlights our commitment to supporting team members through comprehensive benefits, opportunities for both personal and professional growth, inclusive and empowering work environments, and resources that promote a healthy work-life balance.

Transform care by building cultures of excellence and safety! The Director of Quality and Safety will lead the Quality and Safety team leaders to transform the quality of safety. This individual will have oversight of quality and safety across the designated region influencing clinical improvement.

Your pay and benefits are important components of your journey at Banner Health. This opportunity includes the option to participate in a variety of health, financial, and security benefits. In addition, this position may be eligible for our Management Incentive Program as part of your Total Rewards package.

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

POSITION SUMMARY

This position promotes high reliability in clinical performance through operational oversight of quality improvement leaders and their teams within a defined region (or cohort), and execution of the enterprise clinical strategic plan. The position works closely with system, regional or market, and entity leadership to improve quality of clinical care, reduce preventable harm and improve experience for team members and patients.

All work processed by the incumbent is considered confidential and protected from discovery, pursuant to state statutes.

CORE FUNCTIONS

1. Responsible for oversight of quality improvement leaders and their teams within a defined market or region. Oversight includes assessment of clinical performance trends and related care delivery practices within a defined region (or cohort). Collaborates with enterprise executives, care management colleagues, administrators, physicians, clinical leaders and team members to identify improvement opportunities utilizing quantitative techniques, as well as knowledge of health care operations and systems thinking.

Leverages and supports the use of relevant clinical and healthcare delivery literature, evidence-based practice and existing external benchmark data whenever possible.

2. Executes the Banner Health clinical strategic plan to improve clinical performance and patient safety; identifies causes of variation, serves as a subject matter expert and supports implementation of systems and processes to facilitate effective clinical practice, improve reliability, and reduce preventable harm. Collaborates with other Care Management stakeholders to align performance improvement and safety activities with the enterprise clinical strategic plan.

3. Leverages Vizient to identify opportunities within each relevant cohort and assists QI leaders and appropriate operational or business owners in prioritization and development of improvement plans. Conducts in-depth assessment of qualitative and quantitative data within the respective region (or cohort). Triangulates information to support administrative and clinical decision-making. Collaborates with the appropriate leaders and/or process owners to identify opportunities for improvement.

4. Responsible for oversight of development and implementation of annual quality and safety plans in partnership with quality improvement leaders, administrative leaders, and service line or process owners within the region. Strategizes with regional leadership to identify opportunities and develop action plans at the regional and local levels that align and support the Banner Health clinical strategic plan and enterprise priorities.

5. Manages and coaches quality improvement leaders and their teams. Provides guidance on system defined improvement methodologies, processes, and safety philosophies. Hires, mentors, develops, supervises, conducts performance evaluations, and directs the workflow for designated staff including quality improvement leaders and their teams.

6. Serves as a resource to regional improvement teams for planning, implementation, and coordination of local or regional activities to maximize clinical and operational outcomes while promoting patient safety and a high-quality…