Supervisor of Cash Management Credit Resolution

Supervises day‑to‑day operations within the assigned department. The Cash Management Credit Balance Resolution Supervisor oversees all facets of credit resolution, including self‑pay, commercial, and government insurance credits. Responsible for vendor performance, accurate and timely processing of credits, system integration testing, and day‑to‑day revenue cycle functions.

• Oversee day‑to‑day revenue cycle functions including claims processing, denials, payments, customer service, and follow‑up on accounts.
• Manage adjustments, insurance processing, verification, and accurate billing and payment posting.
• Monitor workflow to ensure timely processing and collaborate with department leadership to evaluate service needs and staffing levels.
• Assign daily work schedules and provide resources for daily operations; perform staff duties as required.
• Develop, implement, and teach new technologies; communicate processes and protocols to staff.
• Direct and coordinate training of new employees.
• Research incomplete, incorrect or outstanding claims and patient issues; investigate and resolve disputes or complaints to resolution.
• Resolve billing/insurance issues and ensure compliance with departmental and governmental policies.
• Support leadership in problem solving related to volume or workflow processes; promote effective interdepartmental collaboration.
• Assist in HR functions: interviewing, selection, orientation, training, performance evaluation, policy development, corrective action, and personnel file updates.
• Monitor Kronos records and document staff meetings.
• Maintain production and quality of staff performance; collaborate to resolve process issues and create new workflows.
• Ensure compliance with regulatory guidelines, departmental policies, quality assurance program, safety, environmental, and infection control standards.
• Promote mission, vision, and values; abide by service behavior standards.
• Perform other duties as assigned.

• High School Diploma or Equivalent.
• Three (3) years of back‑end revenue cycle experience.
• One (1) year of team lead or supervisory experience.
• Preferred:
  Five (5) years of back‑end revenue cycle experience.

• Operations Management
• Leadership
• Human Resources
• Regulatory Requirements
• Workflow Process
• Communication
• Insurance Processing
• Medical Terminology
• Claims Processing
• Collaboration
• Time Management
• Team Building

Employee must be able to see and read information, labels, and monitors; assess customer needs; communicate with customers; perform manual dexterity tasks with precision; lift, transport, and move equipment up to heavy weights; work on hands and knees; bend, set‑up, troubleshoot, lift, and carry supplies and equipment; and stand in a stationary position for extended periods.

Hybrid position; associate must commute to the office to support clerical team when needed.

Location: Peaks Regional Office, Broomfield, Colorado

Scheduled Weekly

Hours:

40

Hourly Rate: $25.02 – $39.41 (actual rate depends on experience)

We care about your well‑being – mind, body, and spirit – and provide a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness.

Learn more about our comprehensive benefits package at (Use the "Apply for this Job" box below)..

Intermountain Health is an equal‑opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

All positions are subject to close without notice.