Care Coordinator

Families FIRST - Care Coordinator (Phoenix, AZ)

Terros Health, a healthcare organization guided by integrity, compassion and empowerment, invites applications for the full‑time Families FIRST Care Coordinator position located at Central Ave & Highland, Phoenix, AZ. The Coordinator will work with the Department of Child Safety to support families in overcoming substance‑abuse barriers and achieving family reunification and self‑sufficiency.

Location: Central Ave & Highland
Schedule: Mon – Fri, flexible evenings
Employment type: Full‑time, Employed
Benefits: 401K, generous PTO/PST (4+ weeks/yr.), full medical and dental plans, wellness program, pet insurance, group life and disability insurance, Employee Assistance Program, bilingual pay differential, and language differential pay available.

• Responsible for initial outreach for all minors and TAY patients referred to AFF, including having patients and/or guardians sign initial paperwork and schedule or coordinate scheduling of AFF assessment.
• Responsible for ongoing care coordination for TAY clients referred to AFF to include but not limited to:
  • Complete a Short‑Term Service Plan within three days of assessment and upload it into Guardian.
  • Conduct a meeting or conference call with the Service Team (patient, family members, DCS worker, and other agencies providing services to the family) to discuss and finalize the Service Plan within 15 days of the comprehensive assessment.
  • Schedule and conduct a monthly Service Plan review with the Service Team to monitor progress, identify completed goals or significant changes, update the Service Plan quarterly and upload the document into Guardian.
  • Upload required documents into Guardian within prescribed scope of work time frames.
  • Monitor the random alcohol and drug testing plan for assigned patients, per the AFF drug‑testing procedures. Coordinate with the Extended Foster Care Coach and/or DCS specialist on missed tests, positive tests, and communicate needed changes to the drug‑testing plan.
  • Provide concrete supportive services based on the needs of the young adult in achieving sobriety, including but not limited to car repair, housing assistance, utility assistance, clothing, food, phone, etc.
  • Conduct outreach and re‑engagement activities as described in the AFF Program Manual prior to closing a case.
  • Complete required documentation in patient records that conforms to professional practice, state licensing regulations, and company procedures related to Progress Notes, with an expectation to meet production metrics.
  • Ability to drive to various locations throughout assigned territory to visit and provide services to patients.

• Multiple medical plans—no‑premium plan for employees and families
• Multiple dental plans—including orthodontia
• 401(k) with company match, interest‑free medical line of credit, financial education, planning and support
• 4 weeks of paid time off in the first year
• Wellness program
• Pet insurance
• Group life and disability insurance
• Employee Assistance Program for the whole family
• Personal and family mental and physical health access
• Professional growth & development—scholarships, clinical supervision, CEUs
• Tuition discounts with GCU and the University of Phoenix
• Working Advantage—employee perks and discounts
• Gym memberships, car rentals, flights, hotels, movies, and more
• Bilingual pay differential