Banner Health Ambassador

IMMEDIATE HIRING! BANNER HEALTH AMBASSADOR

$19.50 per hour

Location:
Phoenix, AZ

We invite you to join a highly skilled team of emergency medical experts, dispatchers, pilots, and mechanics. Our mission of providing care to the world at a moment's notice is at the heart of everything we do. We are caregivers, first and foremost, and we will be there when you need us. With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world.

We provide end‑to‑end medical transportation as well as fire services, integrated healthcare solutions and disaster response.

As a liaison between GMR Communication Centers and our contract facilities, you will work to build trusting relationships and ensure that patient movement is a seamless process performed in a safe, timely, and appropriate manner. Under the direction of the Operations Manager, the Transportation Coord (TC) will receive process and coordinate medical and non‑medical transports as required for local healthcare systems and skilled nursing facilities.

The TC will work closely with non‑GMR personnel and interact directly with clinical and social work staff at various facilities.

• Assist hospital staff with Level of Service (LOS) determination to help both the Hospital Staff and the Ambulance Crew understand why the patient is moving at an appropriate LOS in real time.
• Ensure that all appropriate paperwork has been filled out and is complete and correct. While you will not fill out Hospital‑responsible paperwork, you should make sure it is in order and ready for the crew before transport.
• Assist the hospital team with patient movement to the designated discharge unit.
• Coordinate and order Ambulance/CCT(s) for all applicable discharges.
• Assist in the elimination of delays to keep patient movement a seamless process.
• Provide information regarding transportation services to physicians and nursing personnel in hospitals and healthcare facilities throughout the state.
• Provide patients with detailed information regarding the transport and advise transportation staff on the medical needs of the patient during their transport (requires knowledge of the patient's medical records).
• Utilize information received from healthcare providers, patients, or families to coordinate medical and non‑medical transportation.
• Recommend the appropriate unit(s) to respond based on the type of call, priority, and availability of unit(s).
• Ask pertinent questions to determine the type of transport needed, billing information, and destination of transport.
• Communicate verbally and in writing with GMR Dispatch centers and customer communications centers to ensure on‑time performance and quality customer service.
• Suggest routes for medical and non‑medical units to follow.
• Interact with GMR dispatch centers to ensure proper unit utilization.
• Report unusual incidents to duty supervisors as appropriate.
• Prepare timely and accurate paperwork as required.
• Serve as the Liaison between GMR and healthcare facilities.
• Assist with billing‑related questions.
• Perform other duties as assigned.

• 1 Year of related experience providing dispatching and/or transportation services to hospital patients.
• 2 Years of EMS industry experience.

• High School Diploma or Equivalent.
• Bachelor’s Degree in a related field.

• Must be familiar with local geography.
• Must be proficient with Microsoft Office Applications.
• Must type 30 WPM.
• Must have effective oral, written, and interpersonal communication skills.
• Ability to multitask.
• Credentials/Licenses: EMD/EMT Certified preferred.

• The dispatch office is in a controlled temperature setting and under fluorescent lighting. Work is performed in a confined environment and can be highly stressful at times and plays a critical role in Public Safety delivery. Must take information from callers who may be excited, abusive, incoherent, ETOH, and/or hysterical.
• Environment requires handling multiple tasks and prioritizing while dealing with frequent interruptions.

Reports to:

Operations/ Communications Supervisor

Interrelationships:
Communications

If your passion is helping others and you would like to help in providing a comfortable transport, apply today!

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.