Health Unit Coordinator - Emergency Department, Nights

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

• Medical:
  Multiple plan options.
• Dental:
  Delta Dental or reimbursement account for flexible coverage.
• Vision:
  Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement:
  Competitive retirement package to secure your future.

The Health Unit Coordinator (HUC) provides organizational, receptionist, and clerical support to patient care units and the health care team. These duties may include monitoring and ordering supplies, promptly answering patient call lights and elevating patient needs to nursing staff, and assisting the care team with managing orders in the electronic health record (EHR). Communicates effectively via a variety of modalities with patients, visitors, and facility staff and plays an integral role in communication across the continuum of care.

Functions as a resource to members of the health care team and is familiar with multiple Mayo Clinic resources. The HUC activities complement the patient care delivery model. Carries out all aspects of the job using good judgment and problem-solving skills, strong interpersonal skills, and assumes responsibility for self-development within the role and participates in continuous improvement activities. Supports the healthcare team by anticipating and responding to team requests and patient needs.

High school diploma or equivalent required. Basic knowledge of computer systems and strong keyboarding skills (i.e., Windows-based applications, LAN use, and intranet/internet use) required.

• Successful completion of HUC post-secondary program, or HUC Certification preferred.
• Minimum of one year working experience in a medical environment preferred.
• Knowledge of basic medical terminology preferred.
• Preferred proficiency of computer skills.
• Working knowledge with EHR systems, EPIC preferred.
• Outstanding customer service, interpersonal and organizational skills.
• Adapts effectively to unpredictable situations within the patient care setting.
• Availability to work flexible hours including days, evenings, nights, weekends and holidays.

ED HUC experience preferred but not required.

Specialists in the Department of Emergency Medicine at Mayo Clinic Phoenix treat a variety of life‑threatening illnesses. We are a Magnet accredited hospital that is also a Comprehensive Stroke Center with the availability of a Cath Lab 24/7. Staffed by board‑certified physicians, registered nurses, Emergency Medical Technicians, dedicated ED pharmacists, RN case managers and social workers, and other specially trained staff, that are accessible to treat anyone seeking emergency care.

Mayo Clinic Arizona’s Emergency Department treats a growing number of patients each year. As the surrounding communities continue to expand, the department is outfitted with advanced, innovative patient‑care equipment that empowers staff to deliver the highest quality of care.

56 bed emergency department equipped with:

• 4 major medical rooms
• 4 mental health rooms with garage doors for patient safety
• One highly infectious room
• Safe Baby Haven
• Large staff breakroom with attached patio
• Modern and clean design with natural light