Service Desk Analyst

Overview

DEPT OF HEALTH SERVICES

The Arizona Department of Health Services promotes and protects the health of Arizona’s children and adults. Our mission is to promote, protect, and improve the health and wellness of individuals and communities in Arizona. We strive to set the standard for personal and community health through direct care, science, public policy, and leadership. ADHS promotes alternative work schedules, flexible hours. We have positions that can fit any stage in your career, from entry to senior level.

We offer a robust benefit package, including the ADHS Student Loan Assistance Program, where eligible employees can receive up to $300.00 per month for their outstanding student loans. Come check us out and see how you can make a difference in the lives of all Arizonans.

Service Desk Analyst

Job Location:

Address: 150 N 18th Ave, Phoenix, AZ 85007

This posting is for Current Internal ADHS Applicants ONLY.

Posting Details

Salary: $51,285

Grade: 19

This posting is for Current Internal ADHS Applicants ONLY.

This position acts as the conduit between the Centers for Disease Control's (CDC) McKesson Vaccine Depot, and the Vaccines for Children (VFC) providers, ensuring that appropriate storage and handling protocols are maintained prior to approving a vaccine order for delivery to one of 750+ VFC Program Providers. Uses the Immunization registry as well as the CDC vaccine tracking system, (VTrckS) to track and monitor providers VFC/VFA vaccine orders and returns.

Uses ASIIS to analyze the Cold Storage module to review storage unit temperatures and safety to receive new vaccines. Provides technical assistance to providers in correctly managing their inventory in the ASIIS Vaccine Order Management System. Researches issues, analyzes findings, recommend practical solutions to the providers and provide technical assistance in implementation of the solution. Provides back up to the Vaccine Ordering Specialist;

orders and ensures distribution of VFC/VFA vaccine to 750+ public and private health care providers.

• Facilitates the review of temperature logs and storage and handling practices in preparation for the approval of vaccine orders.
• Confers with agency staff and VFC/VFA providers statewide to establish and maintain effective, cooperative relationships as necessary to conduct work.
• Review and approval of VFC/VFA vaccine and seasonal influenza vaccine orders from providers using the Immunization registry as well as the CDC vaccine tracking system (VTrckS).
• May provide technical assistance and conduct effectiveness reviews to ensure systems are applied and functioning as designed.
• Monitor annual VFC/VFA provider enrollment; ensure the timeliness of submission and completion of re-enrollment documentation for all VFC/VFA providers statewide; contact VFC/VFA providers who have not met the deadline for re-enrollment to assist them in expediting the process.
• Provide technical assistance and consultation to VFC/VFA providers on all responsibilities of the position including and not limited to vaccine ordering, returns, transfers, vaccine borrowing, dose accountability, annual provider re-enrollment, etc.
• Pro-actively track and monitor vaccine wastage for VFC/VFA providers statewide. Troubleshoot issues related to provider orders and returns.
• Conduct broad scope of program specific analyses of work processes, procedures and practices to devise the most effective and efficient methods of accomplishing work. May present recommendations to management, and coordinate implementation of process and system improvements.
• Other duties as assigned as related to the position.

• Service offerings
• Customer service principles and processes
• Back-office server applications, desktop applications
• Web-based applications, computer/networking hardware
• Standard operating systems
• Common third-party software applications
• Networking protocols, and any other computer-related technologies
• Immunization help desk daily operations
• Immunization program requirements
• Resources available to help desk contacts and office staff
• Produce reports, graphs, and spreadsheets in…