Healthcare Scheduler Gastroenterology Job Phoenix area,Arizona USA,Healthcare

Overview

Primary City/State: Phoenix, Arizona

Department Name: New River Trails Gastroenterol

Work Shift: Day

Job Category: Marketing and Communications

Great careers are built at Banner Health. We understand that talented health care professionals appreciate having options. We are proud to offer our team members many career and lifestyle choices throughout our network of facilities. Apply today, this could be the perfect opportunity for you.

The providers at Banner Health Center at Desert Ridge are committed to providing comprehensive care for patients and their family. Our goal is to build lasting relationships with our patients and create personalized care plans with an emphasis on prevention and wellness. Our Desert Ridge location is a diverse product facility, and has a diverse product line for patients from birth and beyond in Pediatrics, Internal Medicine and Family Practice.

Gastroenterology is the treatment of conditions and diseases of the digestive system. Whether patients have acid reflux or gastrointestinal cancer, we are here to help patients get back on the road to wellness. Our specialists work closely with patients to develop an accurate diagnosis and treatment plan. No matter the condition, our goal is to lead them back to the daily life and activities they love.

As a Healthcare Scheduler
, you will be a contact for patients calling for multiple GI clinic locations, delivering exceptional and empathetic customer service. Responsibilities include managing incoming calls, scheduling appointments, and providing appointment reminders. Success requires excellent communication, attention to detail, multi-tasking abilities, and a genuine commitment to making patients feel heard, supported, and confident throughout their care journey.

Location: Banner Health Center 4375 E Irma Ln. Phoenix, AZ 85050

Schedule: Monday - Friday, 8:00am-4:30pm

Position Summary

This position is responsible for scheduling across the system for physicians, medical facilities and medical practices by coordinating all aspects of scheduling including, but not limited to, facility resources, physicians, authorizations, insurance verification, benefits and setting payment expectations to ensure an exceptional customer experience at each point of service. Using a broad understanding of customer engagement strategies, clinical procedures and company facilities, this position provides accurate and timely information to create an experience that is easy, empathetic and differentiated in the marketplace.

CORE

FUNCTIONS

Schedules medical appointments through coordination of patients, providers, facility resources, ancillary staff, records, referrals, authorizations and payers. Receives and initiates calls to/from patients, providers, provider offices and facilities, while following all established scheduling procedures and protocols to ensure patients receive the care they need, when and where they need it.

Effectively schedules appointments, tests and/or procedures leveraging various electronic medical record / scheduling software systems according to protocols established by clinical staff and scheduling standards. Identifies alternative schedule solutions in the event patient s preference is not available, while adhering to procedures and protocols and ensuring patient safety.

Obtains patient demographics, insurance information and necessary documents required to secure authorizations, referrals, or other data as determined by various facilities and insurance carriers. Responsible for obtaining and properly documenting all necessary and accurate data during the intake/registration process. Acquires and documents pertinent patient medical information in accordance with procedural guidelines.

Provides patients with information, pre and post-test instruction, provides location of appointment and directions. This position answers questions as necessary within guidelines and protocols. Refers questions to medical offices as appropriate. Ensures patient has “no surprises” at point of service by setting payment expectations, as well as, providing estimated payment detail where applicable.

Effectively communicates and builds impactful…


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