Patient Services Assistant General PCU

Primary City/State:

Phoenix, Arizona

Department Name:

PCU General

Work Shift:

Evening

Job Category:

Administrative Services

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Banner University Medical Center is seeking a Patient Services Assistant to join our General Progressive Care Unit.

The General PCU is a 60-bed Cardiac Progressive Care Unit. The General Cardiac PCU caters to patients who require close monitoring and frequent assessment. Typical patients in our PCU may include those recovering from surgery, stable cardiac conditions, respiratory illnesses requiring non-invasive ventilation, or those transitioning from the ICU who still need significant medical oversight. These patients often require specialized nursing care, advanced monitoring, and sometimes complex medication regimens to ensure a smooth recovery and prevent complications.

As a Patient Services Assistant you will be responsible for a variety of administrative support functions and provides an exceptional customer service experience in patient care areas in order to promote an organized, efficient delivery of care and service to patients, family members, visitors, and staff. You'll facilitate communication between members of the care delivery teams, act as a liaison with internal and external contacts, and ensures appropriate communication tools are updated and provided to the patient.

This is a Full Time (40 hours per week) Evening Shift Position.

4PM - 2:30AM, four 10-hour shifts/week, every 3rd weekend & rotating holidays.

Weekend and holiday rotations are required in this role. Enjoy a flat rate $1/hour weekend shift differential and an 18%-night shift differential when applicable.

University Medical Center Phoenix is a nationally recognized academic medical center. The world‑class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet™ recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine – Phoenix.

Additionally, the campus responsibilities include fully integrated multi‑specialty and sub‑specialty clinics.

This position is responsible for a variety of administrative support functions and provides an exceptional customer service experience in patient care areas in order to promote an organized, efficient delivery of care and service to patients, family members, visitors, and staff. The position facilitates communication between members of the care delivery teams, acts as a liaison with internal and external contacts, and ensures appropriate communication tools are updated and provided to the patient.