Physical Therapy Medical Test Scheduler

Minimum Qualifications

• 1-2 years of test scheduling experience or related experience.
• Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers.

Knowledge of insurance plans

• Schedules tests for the patient within the designated practice management program or at outside facilities based on insurance, patient preference, physician preference, and or location.
• Gathers pertinent information from insurance carriers, physicians, and patient charts to make certain of the patient’s financial obligation for services.
• Call patients to schedule tests within the required time as designated by policies and procedures.
• Provides ongoing communication with patients regarding pre-certification, authorization, financial counseling, and scheduling process.
• Responds to patient questions and complaints as required resolving problems and maintaining high patient satisfaction levels.
• Communicates clinical instructions needed for appointments/procedures.
• Input required data to include referrals plus and coded notes.
• Accurately updates patient information in the practice management system and EMR as well as any changes or additions to the schedule. Performs all required documentation of work completed.
• Accurately updates patient information in the practice management system and EMR as well as any changes or additions to the schedule. Performs all required documentation of work completed.
• Initiate authorization for the test within the required time as designated by policies and procedures.

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Equal Opportunity Employer
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