Medical Assistant Registration Representative Behavioral Health

Primary City/State: Phoenix, Arizona

Department Name: PBD-Behavioral Health-Arcadia

Work Shift: Day

Job Category: Clinical Care

A rewarding career that fits your life. Those who have joined the Banner mission come from all walks of life, united by the common goal:
Make health care easier, so life can be better. If changing health care for the better sounds like something you want to be part of, apply today.

For 2025, Banner Health was named to Fortune's Most Innovative Companies in America list for the third consecutive year and named to Newsweek's list of Most Trustworthy Companies in America for the second year in a row. We're honored to be recognized for our commitment to the latest health care advancements and excellent patient care.

Banner Health Center plus - Arcadia is one of our newest facilities, taking a new approach to ambulatory care. It will house multiple services in one convenient location, including:
Banner Urgent Care, Banner Imaging, Sports Medicine/Orthopedics, Banner Physical Therapy, Sonora Quest Laboratories and Banner Surgery Center. There will also be several Banner University Medical Group specialty clinics such as endocrinology, pulmonology, pediatric/adolescent behavioral health for medical bariatric services, women's health, primary care, cardiology, gastroenterology, rheumatology, infusion services, several surgical specialties, and neurosciences - as well as the new Center for Normal Pressure Hydrocephalus.

This Medical Assistant Registration Representative will have front and back of clinic responsibilities,
supporting our Behavioral Health clinic. You will also have responsibility for answering phones, triaging and monitoring patients.

Location: 4200 E Camelback Rd., Suite 201

Schedule: Monday - Friday, 8am
-5pm

A Fingerprint Clearance Card will be required for this position.

University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet™ recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix.

Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics and has operations in multiple locations spanning across the Phoenix metropolitan city.

This position is responsible for performing secretarial, reception, medical assisting and initial patient needs assessment functions. Provides outstanding customer service and ensures a smooth patient flow process by providing services in admissions, financial counseling, billing, scheduling patients, paperwork completion, explanation of procedures, making of appointments, and conducts registration. Explains and obtains signatures on forms such as registration, medical history, Conditions of Admission, Financial Agreement, Advance Directive, and Hospital Grievance policy.

Receives referrals from physicians, obtains authorizations and calls insurance plans for verifications. At time of service is able to receipt cash and record accurately as well as enter charges and perform charge reconciliation. Also assists clinicians in providing medical care and in office testing as well as implementing and evaluating direct patient care. Utilizes special knowledge, judgment and skills necessary to provide appropriate patient care.

• Performs registration processes, verifies insurance coverage and obtains authorization notification. Accurately documents information and performs data‑entry to ensure maximum reimbursement. Obtains necessary signatures specific to patients' insurance plan. Calculates patient liability according to verification of insurance benefits. Collects deposits and co‑payments. Provides financial counseling for patients and their families by explaining financial policies and providing available resources for alternative payment arrangements.
  
  Assists patients and their families with completing financial documents when appropriate.
• Serves as a liaison between the patient, billing department, and payor to enhance account receivables, resolve outstanding issues and/or patient concerns. Enters charges for services delivered and does daily charge reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork faxed to PBO. Adheres to all billing procedures including preparation of Medicare billing at the end of the month within specific timelines.
• Responsible for scheduling of patients, families, procedures, and physician appointments. Assists in scheduling routine…