Patient Services Rep MA

Job Summary

As our Patient Services Professional, you will be the welcoming voice and central administrative support, ensuring seamless patient experiences and efficient clinic operations through diverse engagements.

• Expertly manage phone customer service, distribute communications, handle patient information (demographics, insurance verification, appointment scheduling).
• Process referrals, authorizations, pre‑registrations and other clerical tasks, adapting to clinic needs while responsibly handling sensitive data.
• Answer, screen and process a high volume of incoming calls in a professional manner; direct patient access by scheduling and canceling appointments for multiple providers.
• Utilize phone scripts, clinical decision trees and scheduling criteria following department guidelines.
• Communicate complex exam preparation instructions to patients and to ordering physicians’ offices in a courteous manner.
• Schedule and register patient appointments and provide information requested by patients and internal departments.
• Train and onboard new members to departmental standard operating procedures and available services.
• Update patients on the status of their referrals or authorizations.

• Must reside in AZ or TX.
• High school graduate or GED, upon hire.
• Completion of a formal Medical Assistant program or equivalent military training, upon hire.
• Minimum of two (2) years experience in a patient‑focused healthcare environment or high‑volume multichannel contact center.
• Experience with computer systems, including office Windows‑based programs and web‑based applications.

• Certified Medical Assistant (AAMA), upon hire.

The position is located at Dignity Health Medical Group in Arizona.

$19.01 - $24.24 /hour