Diagnostic Coordinator

Description

Promotes a professional practice image by the efficient performance of a variety of business and clerical related tasks designed to facilitate the smooth flow of patients and work throughout the organization.

• Answers telephones and direct calls to appropriate staff
• Checks phone messages hourly and returns all calls before lunch, mid afternoon, and prior to leaving for the day
• Responsible for obtaining and processing referral for all diagnostic scheduling
• Schedule all diagnostics, process referrals; provide patient appointment, and instructions
• Secures authorizations for all managed care cases in a timely manner
• Pre-authorizations for all diagnostic scheduling
• Maintains an accurate file system for insurance lists and office forms
• Retrieves, routes, and processes information as appropriate from right fax
• Tracks all authorizations and maintains authorization information by keeping up to date with the status and outcome of all requests
• Generates diagnostic ordering report from work queue daily
• Communicates with scheduling operators, clinical staff, managers/supervisors regarding inquiries and referrals
• Communicates with clinical staff and third-party payers regarding medical necessity for authorizations of home care services and reminders regarding insurance authorization expirations
• Follow established procedures for authorizing requests or referring request for further review
• Follow confidentiality and security rules when providing information to outside sources
• Performs other tasks as requested

N/A

• Able to work 40 hours per week
• Call center office setting
• Ability to see details at close range
• Ability to listen and understand information through spoken words and sentences
• Ability to read and understand information in writing
• Ability to communicate information in speaking so others will understand
• Sitting for long periods of time
• Daily use of hands to type, file, and write/sign documents
• Minimum lifting requirements of 15 pounds in order to move office supplies

• High school diploma or equivalent required
• One year work experience with scheduling medical office appointments
• Knowledge of medical terminology preferred
• Completion of a recognized medical secretarial program preferred
• Word processing and computer experience required
• Answer multi-line phones
• Good organizational skills
• Must have the ability to deal with confidential information concerning patient diagnosis and medical records