Community Health Worker New! Child Adol Resiliency Grants | Full-Time | Phoenix ...Read More Qu

Department: RSRCH-GRNT | Child Adol Resiliency Grants

Location:

Phoenix

Shift: Mon-Fri, Days, 8am-5pm

Category:
Patient Care Svcs(Tech & Asst)

Posting #: 1021499

Employee Type:
Full-Time

Posting

Note:

We are seeking a personable, adaptable, and compassionate professional to support children and families through care coordination, health education, and resource navigation. This is a new and growing program requiring flexibility and comfort with change.

• Minimum three (3) years of healthcare or related experience
• Experience with care coordination and resource coordination
• Knowledge of medical terminology
• CHW – ADHS Certification required - OR must be able to obtain within 90 Days of start date.
• Bilingual preferred

• Strong interpersonal, communication, and interviewing skills
• Critical thinking and problem-solving abilities
• Organized with the ability to manage multiple patient records
• Team-oriented with strong adaptability and flexibility
• Comfortable providing health education and coaching
• Proficient with email, Microsoft Office, and patient record systems

• Full-time position
• Thomas location
• Standard schedule: 8:00 AM – 5:00 PM, with flexibility as needed

A Community Health Worker (CHW) is a nonmedical health worker who serves as a liaison between health, social services, and the community to facilitate access to services, improve the quality and cultural competence of service delivery, and facilitate coordination of services to improve medical and behavioral health outcomes. The Community Health Worker helps eliminate disparities in care to make healthcare systems more equitable by providing health system navigation and resource coordination.

By helping with the coordination of care and providing health promotion, this role assists patients with complex conditions and manage office visits, testing services and treatments.

• Care Management Support
  • a) Verifies insurance eligibility as needed and performs validation checks to ensure accurate contact information.
  • b) Verifies demographic information for the purposes of coordinating communication.
  • c) Meets with patients/caregivers, documents in electronic medical record, coordinates time with the family for completion of patient forms and provides updates to the licensed health care provider.
  • d) Executes administrative portions of care coordination under the direction of the licensed health care professional and in cooperation with the health care multidisciplinary team.
  • e) Obtains medical records such as outside films, charts, pathology and other historical data as needed.
  • f) Activities may include, but are not limited to:
    Coordinate care between numerous healthcare providers, Refer patients to providers and resources that can assist them, providing written patient education or resources as directed by the licensed health care provider, communicating patient/caregiver needs or barriers to health care multidisciplinary team, facilitating phone/fax/email communication as indicated to expedite tasks, re-scheduling or coordinating follow-up appointments to attempt trip reduction for family, verifying readiness of prescribed medications at outpatient pharmacy, and communicating surgical readiness and plan with family and health care team.
  • g) Logs all encounters with and about patients in the electronic medical record.
  • h) Escalates barriers to implementing the care plan to the licensed health care provider and health care team.
• Program and Population Support
  • a) Manages data collection and entry.
  • b) Maintains databases.
  • c) Coordinates new patient referrals.
  • d) Assists with marketing program services and recruitment.
  • e) Assists with recruitment and on boarding of new team members.
  • f) Assists with administration of survey tools to patients/families, providers, and care management associates.
  • g) Maintains accurate department records.
  • h) Identifies and provides input to enhance effectiveness of systems and processes.
• Promote Health Literacy
  • a) Leads individual level or support groups, workshops and seminars on topics of interest to patients, their caregivers and the community.
  • b) Explains health information in culturally sensitive,…