Patient AR Specialist

Patient A/R Specialist

The Patient A/R Specialist is responsible for answering inbound patient phone calls and assisting with patient account questions.

MAIN:

• Makes calls to and answers incoming calls from patients, discussing their account balance while ensuring that our patients have an exceptional experience.
• Maintains occupancy rate at or above department levels.
• Takes payments over the phone from patients as well as makes payment arrangements.
• Reviews patient accounts for external collection action, after all other avenues of internal collection action has been exhausted.
• Researches and prepares patient credits for refund approval.
• Processes bankruptcy notices according to company policy.
• Prioritizes work to maximize turn-around time.
• Meets or exceeds productivity standards in the completion of daily assignments and accurate production.
• Maintains an error rate in accordance with departmental policy.
• Makes changes to demographic information as necessary in order to produce a clean patient statement.
• Answers and responds to external and internal phone calls in a timely and professional manner.
• Performs all other assigned duties.

GENERAL DUTIES:

• Conducts self in accordance with the company's standard values and policies.
• Participates in a variety of educational programs, corporate and professional, to maintain current skill and competency levels.

Education:

• High School diploma or equivalent

Prior

Experience:

• 2+ years medical billing experience or collections experience in a healthcare setting

Skills and Proficiencies:

• Working knowledge of CMS guidelines, contracted insurance guidelines, and coding policies.
• Demonstrated computer and math skills.
• Detail oriented, reliable and able to multi-task in a fast-paced, high-volume work environment.
• Excellent verbal and written communication skills.
• Ability to maintain a high level of confidentiality (HIPAA guidelines and regulations) and professionalism.
• Ability to read and understand oral and written instructions
• Ability to establish and maintain effective working relationship with team members, clinic staff, payers and patients.
• Professional customer service skills.
• Have a desire and dedication to work with self-discipline.
• Maintains the strictest confidentiality: adheres to all HIPAA guidelines and regulations.

Physical Abilities:

• Ability to sit for long periods. Work requires walking, bending, standing, sitting, and reaching

Your health, happiness and your future matters! At AVP, we offer everything from medical and dental insurance, significant eye care discounts, child care assistance, pet insurance, continuing education funds, 401(k), paid holidays, PTO, Sick Time, opportunity for growth, and much more!